Bryan Chan

Jobs 0% verified

Chief Technology Officer

Expedock

Apr 2024 - Current (2 years 4 months)

Drove a 3x increase in on-time delivery (20%→60%) through process improvements, enabling the allocation of engineering resources to reduce technical debt and shorten feature lead times. Cut major incidents by 75%, increasing platform uptime and improving customer retention. Raised engineering NPS by 45 points (38 → 83 in one quarter), boosting team morale and delivery capacity. Accelerated LLM product development by prototyping with no-code tools, enabling rapid customer validation before full engineering build-out. Achieved SOC 2 certification by coordinating efforts across HR, Engineering, and Product.
VP Product

Expedock

Feb 2021 - Apr 2024 (3 years 3 months)

Expanded from 1 to 4 product lines, delivering 3-4× revenue growth. Launched data products, boosting customer LTV by 1.5× and contributing 20-30% of pipeline in 6 months. Launched Expedock's API platform, expanding serviceable addressable market ~5x. Co-led accounts payable audit product launch, now generating 30-40% of annual company revenue.
K

Senior Product Manager

Kalibrr

Oct 2017 - Oct 2020 (3 years 1 month)

Spearheaded the launch of a pay-per-hire product for SMBs, creating a new, high-ARPU revenue stream. Launched Google and Facebook Jobs integrations, boosting jobseeker (B2C) base from 500k to 2M. Improved B2B search & and filtering capabilities leading to increased user satisfaction and retention.
K

Product Operations Manager

Kalibrr

Jan 2017 - Oct 2017 (10 months)

Cut technical onboarding time from 30 days to 7 days via automation and process improvements. Reduced bug resolution time (MTTC) from 10 days to 3 days. Increased jobseeker signups by 20% and conversion rates by 5% via partnership initiatives.
K

Data Scientist

Kalibrr

Jan 2016 - Jan 2017 (1 year 1 month)
K

Software Engineer

Kalibrr

Jul 2015 - Jan 2016 (7 months)

Education 0% verified

About

Detail

Timeline

Résumé