Bryan Cardozo Ramirez

Customer Support Specilist

Elucidat

Aug 2024 - Nov 2024 (4 months)

• First Line software support for our customers - working US hours (12:30pm to 9:00pm GMT) and providing in-app chat, email-based support and screen shares with our customers. This can be anything from straightforward how-to requests through to complex problem solving. All support queries are treated with the same dedicated and passionate approach to delivering the best possible experience for our customers. • Second Line technical investigation - spending time investigating more complex issues by gathering required information, considering all variables, replicating the problem in a reliable manner, working with our engineering team to find a solution, and following this through to release, via our product development process. • Problem

Customer Support Specialist I

Emburse

Jun 2022 - Apr 2024 (1 year 11 months)

• Receive inbound support cases via Zendesk, email, web form, and/or live chat • Create, track, and update support tickets using software tools • Address support cases in a timely manner as per the established standards for the role, functional area, and/or business unit -Provide clear and accurate communication with customers through various channels -Perform testing, troubleshooting, and analysis activities as required to address support cases -Maintain high standards of verbal and written communication at all times, internally and externally, including, spelling, grammar, tone, and appropriateness -Perform research, internal consultation, and collaboration regarding product functionality relevant to support cases -Perform administrati

Community Content Management Specialist

TikTok

Jul 2021 - Feb 2022 (8 months)

-Responsible for the content safety of short video products, ensuring their legal compliance. -Responsible for developing, maintaining and implementing Community Content Security Standard. -Engaging in the improvement and operation strategies of Content Management System. -Coordinating with supervising departments to timely deal with contents violating our community regulation, and to update operation standards.

Sales Advisor

Orange

Aug 2020 - Dec 2020 (5 months)

-Delivering a warm and personalized welcome to the clients -Asking questions and an assertive prospection of the clients in order to detect their needs -Consulting their profile and the services with us in order to offer them the best deals and plans if they are already with our company -Guiding the clients and giving them the information of all our services if they are new clients in order to detect the best plan and deal for them. -Making contracts and activation of pay as you go plans. -Making contracts and activation of monthly payments mobile plans. -Making contracts and activation of fiber, fixed numbers and tv packages -Implementing extensive knowledge of technology and the lates trends in the mobile phone markets -Making, activating

T

Waiter

The Ivy Collection

Oct 2019 - Jul 2020 (10 months)

-Greeting the guests -Doing personalized introduction of the menu -Applying knowledge of wines in order to make suggestions and up selling -Taking orders and delivering the food on a safe a professional manner -Building relationships with the guests in order to create a great experience for them

Bryan Cardozo Ramirez

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