CUSTOMER SERVICE SPECIALIST
Stanley Black & Decker
Mar 2023 - Current (3 years 3 months)
- Utilized Salesforce and SAP systems to manage customer interactions and track service requests.
- Consistently met and exceeded compliance with service and quality metrics through proactive problem-solving and effective communication.
- Provided expert B2B customer service via phone and email, fostering strong customer relationships and ensuring timely issue resolution.
- Leveraged Slack for seamless internal communication, facilitating efficient collaboration among team members to address customer needs promptly and effectively.
- Adapted to a hybrid work model, dedicating four days to remote work and one day to in-office collaboration, demonstrating flexibility and sustained productivity in a distributed team environment.