Small Business Owner
Etsy
Jan 2021 - Current (5 years 8 months)
Established new relationships with potential customers utilizing social media platforms and targeted marketing. Increased sales revenue by utilizing market research to create product plans. Communicate with diverse clientele, build rapport and long-term relationships, and improve customer satisfaction/likelihood of returning customers. Managed all aspects of daily operations, including inventory control, customer service, and team management, leading to a 15% reduction in operating costs. Proactively identified and capitalized on market trends, introducing new products and services that drove a 30% increase in overall sales volume. Implemented effective marketing strategies, including social media campaigns, resulting in a 20% increase in c