Bryan Andres Valderrama alvarez

Bryan Andres Valderrama alvarez  Verified by 1. Click for details.

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Operations Manager
Cali, Valle del Cauca, Colombia

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Jobs 7% verified
  • Torre
    Recruiting Advisor
    Remote experience
    Torre
    Jun 2022 - Current (2 years)
  • Voltcash
    Administrative Director
    Voltcash
    Mar 2019 - Apr 2024 (5 years 2 months)
    As the Administrative Director, I am responsible for overseeing all operational aspects of our company in Cali. This encompasses managing processing agents and sales support, budget administration, staff training, workplace safety and health initiatives, recruitment and personnel search, profile creation, and overseeing the SalesForce CRM system for the company. Additionally, I handle KPI reporting through PowerBI, scheduling, payroll, and ensuring the smooth functioning of all activities at our Cali headquarters, among other duties.
  • Voltcash
    Operations Manager (Telemarketing and merchant care)
    Verified experience
    Voltcash
    Mar 2019 - Current (5 years 3 months)
    - as Part of my duties I had to recruit people for processing, telemarketing and team leaders also training agents in every store we have in U.S and training the team in Colombia, as well as presenting KPYs to the CEO and the president (metrics) weekly
  • W
    Bilingual Compliance Analyst
    WEE CALL CENTER SAS
    Nov 2018 - Mar 2019 (5 months)
    Review and verification of the documentation that complies with the legal requirements according to the sending country, support for transfers of high amounts, receiving calls, sending documents to agencies or banks in different countries, among others
  • First Global Response
    Collector
    First Global Response
    Jun 2018 - Aug 2018 (3 months)
    - collect the money from properties from lynd company and IBC Bank, located in (TEXAS USA)
  • Sitel
    Call center agent / Deb Collector
    Sitel
    Sep 2017 - May 2018 (9 months)
    I offer excellent customer service, and contact customers according to the database for portfolio management and collection
  • Now Hotel
    Guest service, valet
    Now Hotel
    May 2017 - Aug 2017 (4 months)
    - Guest service, valet parking; assist the check-in y check-out for each guest who stays at the hotel.
  • Carnival Cruise Line
    Assistant waiter
    Carnival Cruise Line
    Apr 2017
    - I was responsible of setting up the tables, linen, glassware, silverware; ensures that the work station was clean and sanitized according to the standards
  • Now Hotel
    Bellboy and receptionist
    Now Hotel
    Apr 2017 - Sep 2017 (6 months)
    Customer service, valet parking service, room service, accompaniment at check-in and check-out of guests
  • C
    Waiter's Assistant
    Carnival Cruise Lines
    Nov 2016 - Apr 2017 (6 months)
    Provide and stock food and beverages in the crew dining room, offer excellent service to internal customers (crew members).
  • F
    Portfolio Agent
    First Global
    Oct 2015 - Nov 2016 (1 year 2 months)
    Collect the portfolio of banks and properties located in Texas (United States), meeting a fortnightly goal of daily and post-dated payments.
  • N
    Guest service, valet
    NH Royal Hotel
    Apr 2015 - Aug 2015 (5 months)
    - Guest service, valet parking, room service, assist the check-in and check-out for each guests who stays at the hotel.
  • N
    Bellboy
    NH Royal Hotel
    Apr 2015 - Aug 2015 (5 months)
    Customer service, valet parking service, room service, accompaniment at guest check-in and check-out
  • Hotel Marriott Cali
    Butler
    Hotel Marriott Cali
    Feb 2014 - Jan 2015 (1 year)
    Rooms Division
  • Hotel Marriott Cali
    Butler
    Hotel Marriott Cali
    Feb 2014 - Jan 2015 (1 year)
    - Identify and anticipate guests’ needs, provide food and beverage to the guests, ensure that all requests from guests are made possible, ensure that long staying guests are taken care exclusively, assist guests regarding hotel facilities.
Education 0% verified
  • POLITECNICO SUPERIOR DE COLOMBIA
    Diplomado en estrategias de marketing digital
    POLITECNICO SUPERIOR DE COLOMBIA
    Jan 2022 - Feb 2022 (2 months)
  • POLITECNICO SUPERIOR DE COLOMBIA
    Diplomado en Coaching Empresarial
    POLITECNICO SUPERIOR DE COLOMBIA
    Jan 2022 - Feb 2022 (2 months)
  • POLITECNICO SUPERIOR DE COLOMBIA
    Diplomado en Analisis Financiero y organizacional
    POLITECNICO SUPERIOR DE COLOMBIA
    Jan 2022 - Feb 2022 (2 months)
  • Politecnico de sudamerica
    Diplomado en Alta Gerencia
    Politecnico de sudamerica
    Jan 2022 - Feb 2022 (2 months)
  • POLITECNICO SUPERIOR DE COLOMBIA
    Diploma of Management
    POLITECNICO SUPERIOR DE COLOMBIA
    Jan 2022 - Feb 2022 (2 months)
  • Universidad Nacional Abierta y a Distancia
    Systems Engineer, Systems Engineer
    Universidad Nacional Abierta y a Distancia
  • P
    Bachelor of Business
    Politécnico Superior de
  • F
    Bachelor in arts
    Fox Elementary School
  • POLITECNICO SUPERIOR DE COLOMBIA
    Digital Marketing Strategies, Diploma
    POLITECNICO SUPERIOR DE COLOMBIA