Bruno Eduardo Menezes Ribeiro

Customer Success Manager | Retention | Onboarding | Expansion | Data-Driven CS I am a professional passionate about technology, data analysis, and customer relationships. From an early age, I developed a natural curiosity for innovative solutions, which led me to the world of Customer Success and Data Analytics. I focus on retention, expansion, and strategic onboarding, helping SaaS companies maximize customer engagement and success. I believe that data-driven decisions are the key to sustainable growth, and I apply this mindset to build efficient processes, predict risks, and ensure continuous value. Key Highlights of My Experience: Customer relationship management and retention in B2B and B2C environments; Creation and optimization of CS processes, increasing engagement and reducing churn; Data analysis and automation, using Power BI, SQL, and Python for strategic insights; Onboarding and customer training, ensuring effective adoption of SaaS products; CRM management (Ploomes, Zoho, Leads2Be, Monday.com) for tracking the customer lifecycle. Hard Skills: Customer Success | Customer Experience (CX) | SaaS CRM & Relationship Management (Ploomes, Zoho, Monday.com) Data Analytics (SQL, Python, Power BI, Advanced Excel, Google Sheets) Interactive Dashboards and Process Automation HTML / CSS for Template Customization Soft Skills: Proactivity & Resilience Interpersonal Communication & Relationship Management Organization & Analytical Mindset I am always open to exchanging ideas on CS strategies, data analysis, and customer retention. Let’s connect?