Bruno Baptista

Bruno Baptista

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São Paulo, Brazil

Timeline


work
Job
school
Education

Résumé


Jobs verified_user 0% verified
  • H
    Senior Inside Sales Representative Latam/ Key Account Senior Latam
    Harvey Norman
    Jan 2024 - Jan 2025 (1 year 1 month)
    Responsible for internal sales, by phone and online, to people from all over the world in the center of Melbourne, Australia. Achieved an average of 170% of established goals and was recognized as Talent of the Year. Elected Employee of the Month for several months, contributing to an 80% increase in team sales through effective strategies. The service provided was considered a benchmark by the company, significantly increasing customer satisfaction and contributing to substantial revenue growth. Strengthened the company's reputation in the international market and helped to raise the standard of service and internal sales. Additionally, utilized AI (Artificial Intelligence) to enhance pitch development and text creation, further optimizing
  • S
    Senior Inside Sales Latam / Key account representative Latam
    Spiible
    Mar 2023 - Dec 2023 (10 months)
    Helping students from all over the world find their path to study/career to have a residency and live in Australia (Onshore). Achieved an impressive 200% of established goals and was recognized as Best Sales of the Semester. Maintained consistency in achieving monthly goals, resulting in a 120% increase in sales through effective strategies. Delivered high-quality service by prioritizing relationships and referrals. Created processes and sales pitches to optimize team performance and developed a Sales Playbook to assist in team management and training. Expanded the customer portfolio significantly through referrals and strengthened the sales team, improving overall performance. Standardized service and sales processes to ensure efficiency
  • F
    Senior Inside Sales Representative/ Key Account Senior
    Flash Benefícios
    May 2020 - Apr 2023 (3 years)
    🏆 2022 Sales Professional of the Year – Flash Benefícios 🏆 2021 Reference Employee of the Year – Flash Benefícios 🏆 Multiple awards for 1st place in sales, winning trophies for performance and consistency 2021 Professional of the Year, recognized for the value: the customer comes first 2022 Professional of the Year, achieving the company's highest sales result Sales leadership, ensuring sustainable and predictable growth Building strategic relationships, increasing customer loyalty and retention Expansion of the client portfolio, attracting global leading brands Improvement of the customer experience, making the benefits process more efficient Strengthening the commercial culture, inspiring and enhancing the team's performance Revenue
  • B
    Senior Inside Sales Representative/ Key Account Senior
    Benê
    May 2019 - Apr 2020 (1 year)
    Complex B2B Sales | SaaS Model | Corporate Benefits & Experiences Key Achievements: 400% increase in the number of paying customers on the platform Full-cycle sales management, from presentation, negotiation, and closing to customer training Development of customized proposals, ensuring tailored solutions for each client Participation in strategic pitch days with leading companies to secure high-value accounts Effective lead follow-up and post-sales support, ensuring customer satisfaction and retention Significant revenue growth, positioning the platform as a market leader Expansion of the customer base, increasing brand trust and credibility Enhanced customer experience, providing seamless onboarding and support Improved sales process eff
  • B
    Strategic Partnerships Executive / Key Account Senior
    Benê
    May 2019 - Aug 2019 (4 months)
    300% increase in platform partners, doubling an initially unattainable goal for the area Prospecting and closing new strategic corporate partnerships, expanding the platform’s reach Compliance with OKRs, ensuring alignment with business objectives Meeting national project demands for major companies such as Sírio-Libanês Hospital, HBO, Johnson, Petz, FIDI, Brenntag, and Claro Biggest result of the 3 million incentive campaign in the company of course I closed End-to-end partnership management, from prospecting to closing and onboarding Market mapping and in-depth company analysis to identify ideal partnership opportunities Cold calling and structured follow-ups, leveraging Piperun CRM for lead tracking Consumer support and platform usabili
  • SBT
    Sales Manager / Senior Inside Sales Manager
    SBT
    Oct 2017 - Sep 2018 (1 year)
    Sales Actions & Prospecting: Expanding the customer base and establishing new partnerships Social Media Management: Creating and managing content to engage audiences and increase brand visibility Creative Art & Advertising: Designing promotional materials and crafting compelling advertising copy Sales Reports & Audits: Monitoring performance metrics to optimize sales strategies Endomarketing Initiatives: Organizing campaigns for commemorative dates to enhance employee engagement Training & Sales Enablement: Developing training materials, support content, and resources to boost sales effectiveness Merchandising Development (PDV): Creating in-store promotional materials to enhance brand presence Supplier Management: Handling contracts and lia
  • G
    Sales Manager / Senior Inside Sales Manager
    Gvinah Indústria e Comércio de Alimentos e Panificação
    Jan 2017 - Oct 2017 (10 months)
    Development of New Positioning & Visual Identity: Redesigning the brand's look and feel to align with market trends Creative Art & Marketing Actions: Creating compelling visuals and executing marketing campaigns to increase brand awareness Implementation of B2B Relationship Program: Establishing strategic partnerships and maintaining strong relationships with key clients Commercial & Product Presentations (Food Sector): Designing presentations to promote products and attract potential business partners Social Media Management: Creating and managing content to engage with the audience and boost brand visibility Website Development Support: Assisting in the creation and management of the brand’s new website to improve online presence Endomark
  • R
    Sales Manager / Senior Inside Sales Manager
    Recriarte Escola De Arte
    Jul 2014 - Aug 2016 (2 years 2 months)
    Creation of Sales Actions (Inside Sales): Developing and implementing sales strategies to increase revenue Customer Service (On and Offline): Providing exceptional customer service across all channels to enhance satisfaction Sales Team Coordination & Training: Leading and training the sales team to improve performance and achieve targets Attracting Partnerships: Establishing and maintaining strategic partnerships to support business growth Increased Sales by 300%: Successfully driving sales growth, surpassing team targets single-handedly Social Media Management: Creating and executing strategies, promotional actions, and content (art and text) for platforms such as YouTube, Instagram, Facebook, and partner sites Achieved a 300% increase in
  • R
    Senior Inside Sales Representative / Key Account Senior
    Recriarte Escola De Arte
    Aug 2013 - Jul 2014 (1 year)
    Inside Sales Leadership: Driving sales through direct communication and closing deals Target Achievement: Surpassing sales goals from the very first month Consistent Top Performer: Consistently ranking first place in sales numbers Increased sales by over 200%, significantly surpassing sales targets Became the top performer in the team, achieving the highest sales consistently Exceeded expectations from day one, proving immediate impact and sales effectiveness Set a benchmark for sales excellence, driving continuous performance improvement
  • M
    Senior Inside Sales Representative / Key Account Senior
    Mahy Comunicação
    Jan 2011 - May 2012 (1 year 5 months)
    Control of the agency's Jobs flow, interface with the creation, planning and operations for development of branding campaigns, incentive and relationship, elaboration of schedules, contact with the agency's main suppliers and clients. Clients served: Editora Globo, Editora Globo Conde Nast (Vogue, Casa Vogue, GQ, Business Partners Consulting and GS1 Brasil.
  • E
    Senior Inside Sales Representative / Key Account Senior
    EVENTOS SP
    Mar 2009 - Dec 2010 (1 year 10 months)
    Active Participation in Events: Overseeing all stages of events including assembly, disassembly, and monitoring pre, during, and post-event. Stand Management: Coordinating the Super Casas Bahia Stand to ensure smooth operations and engagement. Promotional Campaigns: Managing and promoting Black or White promotions as the main promoter for six months. Other Promotional Actions: Coordinating additional marketing campaigns and promotional activities. Successfully executed large-scale events, ensuring timely assembly, smooth event flow, and proper disassembly. Enhanced brand visibility and engagement at events like Super Casas Bahia Stand, increasing customer interactions. Effective promotional campaigns during the Black or White promo
  • HP
    Administrative Office Assistant
    HP
    Dec 2006 - Nov 2008 (2 years)
    Customer Service (Active & Receptive): Providing both proactive and reactive support to customers Sales & Product Support: Selling products and services, assisting in product selection, and explaining features Equipment & Stock Control: Managing inventory and ensuring the availability of necessary products and equipment Microcomputer Equipment Maintenance: Handling maintenance and technical troubleshooting of computer systems Online Technical Support: Providing remote assistance to customers with technical issues Training & Events: Organizing and conducting product training sessions for customers and internal teams Account Management: Managing account cancellations, renewals, card issuance, and maintaining customer records Dead File Routine
Education verified_user 0% verified
  • Greystone College
    Bachelor's degree, Project Management
    Greystone College
    Apr 2023 - Apr 2024 (1 year 1 month)
  • S
    PNL - Programação Neuro Linguistica
    Skill Hub
    Jan 2023 - Feb 2023 (2 months)
  • Impact English College
    Ingles, Ensino de Inglês como Segundo Idioma
    Impact English College
    Jan 2023 - Dec 2023 (1 year)
  • E
    Curso Livre, Expressão Verbal e Oratória / Teatro
    Escola Recriarte
    Jan 2014 - Jan 2015 (1 year 1 month)
  • E
    Curso Livre, Design Gráfico e Publicitário
    Escola Recriarte
    Jan 2014 - Jan 2015 (1 year 1 month)
  • U
    Bacharelado em Marketing, Marketing
    Universidade Anhembi Morumbi
    Jan 2011 - Jan 2014 (3 years 1 month)
  • Serpro
    Curso Livre de Rede, Curso de Rede
    Serpro
    Jan 2006
  • S
    Técnico em Gestão Empresarial, Gestão Empresarial
    SENAC Brasil
    Jan 2006 - Jan 2008 (2 years 1 month)