B
Bruna Hamori
About
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Bouches-du-Rhône, France
Résumé
Jobs
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- DInterim Chief Operating Officer (COO)DTM CRMAug 2025 - Current (1 year 3 months)I am currently acting as the interim COO at a digital marketing company. I will be available for new professional opportunities starting in September.
Operations CoordinatorAlanJan 2025 - Jun 2025 (6 months)At Alan, a scale-up with 32,000+ companies as clients and over 700K members, I played a pivotal role in achieving €500M+ in ARR. My responsibilities included:
• Oversaw the health of billing operations exceeding €40 million/month, ensuring accurate and timely revenue flow.
• Coordinated seamless operations among key billing stakeholders—including DSN providers, URSSAF, and payroll information from thousands of clients.
• Developed and optimized billing KPIs, designed and automated new processes to support operational growth and scalability.
• Leveraged SQL to perform data analysis.
• Worked in French and English.
• Implemented various automated processes using tools such as Make, Zapier, and ClickUp, whic- DOperations & Board Member | Project, customer success, partnerships and expansion managementDriven Education GroupJun 2020 - Jan 2025 (4 years 8 months)• Managed projects across scalability, customer success, partnerships, sales, and operations during a period of 150% company growth. • Drove a 2x increase in NPS, a 5x boost in customer retention, and tripled partnerships through B2B sales initiatives. • Hired and trained team members, and built automated processes to support team expansion. • Awarded stock options for exceptional performance.
- RExpansion Operations project managerResponde Aí (Driven Education Group)Jul 2019 - Jun 2020 (1 year)• Directed a remote team of 40+, managing up to 16 simultaneous projects across Brazilian universities. • Collected and analyzed student data to drive project strategy and execution, while optimizing internal processes and team performance tools. • Achieved sales targets, improved customer acquisition rates, and delivered 16 marketing projects—14 of which exceeded their goals.
- PLogistics AnalystPlataforma de Ensino ElevaSep 2018 - Jul 2019 (11 months)• Analyzed and reported on data from 20,000+ products, delivering insights directly to the Director of Operations. • Identified and implemented process improvements across production, storage, and nationwide distribution. • Enhanced information management systems, resulting in healthier logistics quality and performance indicators year-over-year.
- RMarketing CoordinatorResponde Aí (Driven Education Group)Mar 2016 - Apr 2018 (2 years 2 months)• Led multiple remote projects, optimizing and automating processes to boost efficiency and quality. • Developed and implemented the company's first comprehensive marketing playbook, driving strategy for sales growth and new customer acquisition for years after that. • Drove a 4x increase in user count within 6 months through innovative marketing initiatives.
- RCEO Founder AssociateResponde Aí (Driven Education Group)Mar 2015 - Mar 2016 (1 year 1 month)• Strategic partner to the CEO, leading market expansion and operational scaling from the startup's inception.
• Drove entry into a new state, tripling the user base and significantly increasing revenue.
• Optimized internal processes and executed growth strategies, resulting in improved efficiency and service quality.
• Utilized monday.com to effectively track and manage projects related to acquired partnerships, ensuring seamless collaboration and progress monitoring throughout the expansion efforts.
Education
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- Designing Organisational StructureHarvardSep 2024
- TOperations and project management specialisationTech Engineering School of Rio de JaneiroJan 2014 - Jan 2020 (6 years 1 month)