Britto Sebastian

With over 10 years of experience in the BPO industry, I have worked with top companies such as Dell, Quark, Dreamport, and Simplam. Throughout my career, I excelled in roles including Team Lead, consistently delivering on SLA commitments and serving as the PPA Lead for the process. Currently, I successfully handle a project as a Sales Advisor, focusing on reducing costs impacting the company's financials. Additionally, I have experience as a Customer Experience Sales Coach for Tech Support, auditing chats and calls. My background includes frontline support for desktops, laptops, and tablets for Dell's internal support, as well as frontline application support in Quark. Known for excellent communication skills and ability to work well within a team, I am a quick learner with a customer-oriented attitude. I thrive on new challenges and am always deadline-driven. As a travel consultant with expertise in serving special needs clients, I am a real go-getter with outstanding interpersonal skills. My career has been marked by proven success in developing profitable travel programs and expanding clientele base.