Brittney Smiley

Brittney Smiley

About

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Remote Operations Associate | E-Commerce & Logistics | Supply Chain | 10+ Years Building & Running Businesses
United States

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Timeline


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Résumé


Jobs verified_user 0% verified
  • EauFiable
    Founder & Operations Manager
    EauFiable
    Jan 2026 - Current (10 months)
    Founded and operate a B2C subscription water delivery business in Dakar, Senegal, managing all supply chain and logistics operations end-to-end.
    - Manage vendor relationships, inventory (bonbonnes), and weekly delivery logistics across multiple zones
    - Built operational database and automated briefing system to track deliveries, payments, and bottle consigne in real time
    - Designed driver and admin workflows, customer communication systems, and payment processing infrastructure (Wave, Orange Money, Flutterwave)
    - Responsible for all compliance, pricing strategy, and operational scaling decisions
  • RemoteAfrique
    Founder
    RemoteAfrique
    Oct 2025 - Current (1 year 1 month)
    Built and operate a freelance marketplace connecting African professionals with global clients — managing platform operations, user acquisition, and marketplace logistics end-to-end.
  • CIC Elevate
    Operations & AI Consultant
    CIC Elevate
    Sep 2023 - Current (3 years 2 months)
    Work with SMB founders and operators to audit, redesign, and automate their business operations using AI tools and process frameworks.
    - Design operational workflows that reduce manual work and improve team efficiency
    - Lead end-to-end project delivery across client engagements from scoping through implementation
    - Manage client relationships, deliverable timelines, and cross-functional coordination
  • Career Break
    Full-time parenting
    Career Break
    Jan 2023 - Jun 2025 (2 years 6 months)
  • Hireology
    Jr User Experience Designer
    Hireology
    Feb 2021 - Jun 2022 (1 year 5 months)
    Contributed to product development for a B2B SaaS recruitment platform serving 1,000+ SMB clients, working cross-functionally with product, engineering, and leadership.
    - Drove a 20% increase in feature adoption through A/B testing and structured user research across 40+ interviews
    - Improved user retention by 20% through iterative UI/UX redesigns in Figma
    - Reduced customer support volume by simplifying onboarding flows and improving interface clarity
    - Presented design rationale and KPI outcomes directly to senior stakeholders, aligning product decisions with business goals
  • Selfemployed
    E-Commerce Founder & Operator
    Selfemployed
    Jan 2020 - Jan 2026 (6 years 1 month)
    Founded and operated multiple DTC e-commerce brands across Shopify and TikTok Shop (Amina Couture, Ready Wise Prep, and others), managing all operational functions independently.
    - Sourced and managed vendor relationships, product procurement, and fulfillment logistics
    - Built Klaviyo email automation flows driving customer retention and repeat purchase
    - Managed inventory planning, pricing strategy, and platform operations across simultaneous storefronts
    - Applied data analytics and A/B testing to optimize conversion and reduce fulfillment errors
  • Hot Topic
    Store Manager
    Hot Topic
    Aug 2019 - Jan 2020 (6 months)
    Directed full store operations for a high-volume retail location, managing a team of 20+ across sales, inventory, and customer service.
    - Increased store revenue by 18% through targeted marketing campaigns, merchandising strategy, and upselling training
    - Reduced staff turnover by 35% by redesigning onboarding and implementing a structured performance feedback system
    - Managed vendor orders, inventory audits, and compliance requirements end-to-end
    - Maintained 90%+ customer satisfaction ratings consistently throughout tenure
  • Lyft
    Operations Associate
    Lyft
    May 2017 - Mar 2019 (1 year 11 months)
    Managed rental operations across 5 Atlanta-area locations, overseeing a team of 25 associates and driving operational consistency, compliance, and performance.
    - Reduced inventory errors by 40% through SOP revisions, workflow standardization, and targeted staff retraining
    - Cut new employee ramp-up time by 50% by redesigning the onboarding process from scratch
    - Raised service quality metrics by 15% across all 5 locations using data-driven performance analysis
    - Worked cross-functionally with Fleet Coordinators and leadership to surface operational insights and implement improvements at scale
Education verified_user 0% verified
  • Kennesaw State University
    Bachelor of Science - BS, Integrated Studies
    Kennesaw State University
  • Flatiron School
    User Experience Design
    Flatiron School
    Jan 2019 - Jan 2020 (1 year 1 month)
    Joined the Flatiron School UX/UI Design track. Gaining skills in User-Centered Design to grow in the industry. Working on both real world projects as well as hypothetical projects. Collaborating with colleagues and professors to create beautiful and accessible products.
  • Regents University London
    Fashion/Apparel Design
    Regents University London
    Jan 2006 - Jan 2008 (2 years 1 month)
  • Kennesaw State University  Michael J Coles College of Business
    Master of Science - MS, Digital Financial Technologies
    Kennesaw State University Michael J Coles College of Business
  • American InterContinental University
    Fashion/Apparel Design
    American InterContinental University