Britania Lee

Customer Care Specialist

IBEX Global

Oct 2024 - Apr 2025 (7 months)

Handle 80+ calls daily with duties includes verifying customers accounts, retrieving customers data, track and give status of package, processing returns and also refunds. Present relevant product knowledge and cancelling services. Contact (UPS) store on customers behalf. Provide basic troubleshooting assistance for product and technical issues. Received an average 85% customer satisfaction rating. Provide basic technical support for clients on a wide range of company's services and products resolving issues at a 90% rate.

Customer Service - Brand Advocate

Sagility

Nov 2021 - Oct 2023 (2 years)

Memorize and learn entire line of the company's insurance benefits and claims eligibility, including price and what customers insurance covers. Remain professional, courteous and calm, even during moments of customer satisfaction. Ensure that soft skills and empathy are incorporated when handling all customers. Handle customers' concerns and queries. Suggest a new tactic to persuade cancelling customers to stay with the company, resulting in a 3% decrease in cancellations.

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Accounting Clerk (Contract)

Fuel Deals Express

Jul 2021 - Oct 2021 (4 months)

Communicating with clients. Update records using quick books and operate Cos-bucket. Manage account balances. Manage accounting updates with customers information and payments.

R

Assistant Secretary/Admin clerk

Reading Old Harbour High School

Oct 2020 - Apr 2021 (7 months)

A

Appointment Setter

Apr 2018 - Jul 2020 (2 years 4 months)

CSR, Upwork Call, email, or message potential clients using CRM tools Follow scripts (when provided) while personalizing outreach Ask the right questions to determine if a lead meets the criteria for a sales meeting Generate over 500 leads per day Utilize excel spreadsheet to maintain accuracy and avoid confusion Verify and update account information in the CRM system. Maintain detailed records of customer interactions to improve service quality. Identifying potential customers. Contacting prospects via phone or email Scheduling meetings or appointments. May involve following a script or guidelines to ensure consistent communication.

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