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brisia romina
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Chihuahua, Mexico
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Jobs
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CUSTOMER SUPPORT ANALYSTBitsoJan 2023 - Current (3 years 10 months)Ticket Handling via Zendesk and Freshdesk; attendence to NVIO and Bitso Card Support support requests. Ticket Handling via Pomelo. Chat handling via Zendesk. Great attention to detail, troubleshooting and solve issues. Redaction and assertive communication. Analysis of cryptocurrency transactions as crosschain, limit order, market orders and conversions. Information management of Argentine market transactions. Unique Identifier validations of different markets such as: Brazil, Argentina and Mexico. Analysis of high-risk user accounts Exceeded on metrics such as: FRT, ART, CSAT, TRT and quality.- REMOTE SUPPORT SENIOR AGENT | SOCIAL MEDIA AGENTUpholdJan 2021 - Jan 2023 (2 years 1 month)Senior Support agent: Tickets and chats handling via Zendesk. Attendance to higher Support request. Great attention to detail, redaction and assertive communication. Skills constantly in position. Handled 100+ Support request daily to resolve customer issues, quickly and efficiently. Data mismatch cases handling. Social Media Agent: Ticket handling via Spark; attendence to UPHOLD social media as Customer Support (Twitter, FB, Instagram).
Education
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- CCommunication Foundations Cultivating a Growth Mindset Fred Kofman and Accountability Time Management Fundamentals DevolMay 2025 - Current (1 year 6 months)