Brisa Fernanda Ariza Alape

Brisa Fernanda Ariza Alape  new_releases

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Administrative Assistant | Bilingual (EN/ES) | Proficient in Administrative Operations & Customer Service Excellence
Madrid, Cundinamarca, Colombia

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Résumé


Jobs verified_user 0% verified
  • O
    Data Analyst
    Ohla AI
    Aug 2019 - Sep 2020 (1 year 2 months)
    Provided direct customer support, managed service requests, and recorded information in contact systems. Assisted in updating databases and tracking requirements, while effectively channeling communication between internal departments and clients. Maintained organized records and ensured proper documentation of administrative processes.

    Additionally, I developed internal and external communication campaigns, prepared monthly and annual reports for clients, handled incoming calls, and coordinated meetings. I maintained and updated complex databases, created interactive dashboards for key performance indicators (KPIs), and used advanced Excel macros to automate tasks.

    Monitored customer satisfaction goals and delivered p
  • Vision  Marketing
    Customer Service Assistant
    Vision Marketing
    Oct 2018 - Mar 2019 (6 months)
    Provided direct customer support, managed requests, and recorded information in contact systems. Assisted in updating databases and tracking requirements. Channeled communications between internal departments and clients. Maintained organized records and ensured proper documentation of processes.
Education verified_user 0% verified
  • Washtenaw Community College
    Washtenaw Community College
    Washtenaw Community College
    Jan 2025
  • UNIVERSIDAD DISTRITAL FRANCISCO JOSÉ DE CALDAS
    Universidad Distrital Francisco José de Caldas
    UNIVERSIDAD DISTRITAL FRANCISCO JOSÉ DE CALDAS
    Jan 2020 - Jan 2026 (6 years 1 month)
  • Servicio Nacional de Aprendizaje SENA
    Servicio Nacional de Aprendizaje (SENA)
    Servicio Nacional de Aprendizaje SENA
    Jan 2018 - Jan 2019 (1 year 1 month)