B

Brij Panchigar

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Sr. Desktop Support Specialist | Tier 2/Desktop Support Analyst
California, United States

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Starting at USD80k/year
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Jobs verified_user 0% verified
  • Insperity
    Associate Technical Support Specialist
    Insperity
    Sep 2024 - Current (2 years 1 month)
    ●●Remote Software Support for "Insperity" Solutions●●
    - Answering phone calls politely and efficiently, directing them to the appropriate department or the voicemail system when necessary. Continuously monitoring the general voicemail box.
    - Maintaining client information in the Client Record Management system.
    - Providing backup phone support for other Technical Support teams.
    - Monitor relevant email inboxes and deliver excellent email-based technical support.
    - Modifying setups to align with changes in the client's business rules.
    - Using software diagnostic tools to troubleshoot client software issues.
    - Retraining clients on software usage.
    - Offering technical support via telephone or online for
  • Optum
    Sr. Desktop Support Specialist
    Optum
    Jan 2023 - Mar 2024 (1 year 3 months)
    As a senior desktop Support Specialist at Optum, I performed a wide range of tasks to ensure smooth operations for users. I played a crucial role in maintaining a seamless IT environment, from imaging laptops and desktops to assisting with network migration at remote sites. Additionally, I took ownership of termination requests, disabled accounts, and managed hardware inventory to support the team effectively.
  • Pacific Life
    Onsite-Sr. Deskside Technician
    Pacific Life
    Sep 2022 - Mar 2024 (1 year 7 months)
    ●●●Working for a Fortune 300 Company●●●●
    ◊ Install, Configure and Troubleshoot both In-House and Third-Party Applications
    ◊ Install Configure and Troubleshoot Computer Hardware on Laptops and Desktops
    ◊ Configure and Support Mobile Devices including iPhones, iPads and other peripheral devices
    ◊ Image, Configure and Deploy Desktops and Laptops to End Users
    ◊ Escalate tickets and collaborate with Tier 3 Teams to Resolve Issues
    ◊ Decommission Virtual Machines
    ◊ Other Physical Work on site when needed (Deploy/Move Equipment etc)
    ◊ Troubleshoot Citrix/AWS/Virtual Machine Connectivity Issues
    ◊ Troubleshoot Connectivity Issues with Users Working from Home
    ◊ Setup and Configure Virtual Machines
  • Fidelity Investments
    Service Desk Specialist
    Fidelity Investments
    Jan 2022 - Sep 2022 (9 months)
    - Field and troubleshoot incidents and requests via phone, online chat, and email in ServiceNow ITSM platform.
    - Assist customers and employees with technical issues such as password resents, website navigation, portal access & In-House apps.
    - Escalate technical issues to appropriate teams when necessary
    - Maintain a working knowledge of services and entities to provide customized support
    - OKTA, MFA & GPVPN Administration
  • City of Hope
    Senior Information Technology Specialist
    City of Hope
    Apr 2019 - Oct 2022 (3 years 7 months)
    • First point of contact for any IT related issues for all COH employees, VIP's and Doctors.
    • Install software on computers remotely, assist remote user to login to COH via VPN.
    • Password resets - AD administration, setup emails on laptops and mobile devices. MDM.
    • Level 1 support in EPIC, troubleshoot user's Citrix sessions remotely and On-campus.
    • All other duties as ServiceDesk/Tech Support Analyst Level 1 & 2
    • Documenting all Incidents/Tickets in Remedy
  • D
    Senior Sales Marketing
    Daxan International Inc
    Jan 2012 - Dec 2019 (8 years)
    Wholesaler of Diamonds, Color stones and Fine Jewelry. Jewelry Designer/Wholesaler with Technical Expertise and creative growth strategies.
  • S
    Technical Support Analyst Tech II/Onsite Support/Mobility Support
    SIGMAnet Ontario CA
    Jul 2009 - Nov 2012 (3 years 5 months)
    One of the Pioneers to Assist in creating/developing a 'Helpdesk/Support Center' for the company

    AD/Exchange/BES/MDM:
    Procurement/Deployment for Blackberry, smartphones for end users
    BES activation, add/delete/modify user accounts - AD/Exchange administration; create new DL, accounts, mailboxes, etc.
    Assist users to setup Exchange email accounts on Blackberry, Smartphones & iPads
    iPad support - Provide technical support for iPad including administration using MDM portals, e.g. Airwatch & Afaria
    Laptops/Desktops/Printers - On-site Desktop support:
    Provided onsite Desktop support in-house and at client location
    Provided onsite support for printers, install toner and troubleshoot connectivity issue
  • Metro Networks
    Westwood One
    Metro Networks
    Apr 2009 - Jun 2009 (3 months)
    Technical Support
  • Kaiser Permanente
    Desktop Support Analyst
    Kaiser Permanente
    Aug 2008 - Mar 2009 (8 months)
    Provided functional and technical support, troubleshooting and diagnosing hardware and software problems, including desktop, laptop and remote systems.
    Logged Work detail and problem resolutions into Helpstar v.2008 Ticketing system.
    Expertly installed, configured, monitored and troubleshot PC's and related hardware on all Windows OS platforms.
    Blackberry support, install/synch Blackberry Desktop Manager and troubleshoot device issues
    Performed diagnostic testing on PC equipment and made sure they were up and running at all times.
    Resolved Windows and Internet Explorer issues on desktop and laptop.
    Identified and removed computer viruses
    Installed, configured (using imaging software), maintained and t
  • Los Angeles County Department of Human Resources
    Helpdesk/Phone Support
    Los Angeles County Department of Human Resources
    Oct 2005 - Jul 2008 (2 years 10 months)
    Functioned as the customer's single point of contact and provide accurate solutions to customers from various County Depts. like Fire, Probation, Mental Health, Health Services, Superior Cts etc.
    Provided immediate analysis and use analytical skills to interpret, troubleshoot, diagnose and resolve routine hardware, software, IBM/Unisys mainframe and network connectivity problems.
    Utilized system software and technical tools such as Novell, Windows, Active Directory, IBM/Unisys, Unix and Mainframe to reset passwords, unlock sessions, reset terminals and printers.
    Documented all troubleshooting steps, analysis and actions taken in the Peregrine Problem Tracking System tickets and ensure that all tickets are updat
  • W
    Helpdesk/Phone Support Analyst
    WMC Direct
    Jul 2005 - Aug 2005 (2 months)
    Unlocked\Reset user passwords using Active Directory
    Reset user sessions in Citrix
    Troubleshot applications & add/map printers, shared drives on users computer via 'PC Anywhere'
    Provided phone support, answered 35-40 calls per day, logged all calls & escalated tickets as needed
  • D
    Technical Support Analyst
    Disney Disney Consumer Products
    Jun 2005 - Jul 2005 (2 months)
    Assisted clients with any login issues
    Setup access to DisneyConsumerProducts website for new clients
    Used Service Center to troubleshoot/escalate tickets
    Maintained/Updated list of all Licensee in spreadsheet format
    Granted existing users appropriate access/permissions for different DisneyConsumerProducts
    Supported clients via email for any helpdesk issues
    Countrywide Home Loans
  • Countrywide
    Helpdesk Analyst
    Countrywide
    Dec 2003 - Jun 2005 (1 year 7 months)
    Supported over 2100 users just at West Hills, plus remote callers and branch users
    On an average, answered over 20 phone calls, plus emails and about 15-20 web based request
    Provided password maintenance. Including unlocking or changing
    Did Network id creations for new employees
    Granted permissions/Revisions to User Applications and keep a daily log of it
    Remotely access client workstations to install/troubleshoot applications, add/map printers & shared drives
    Helped prepare Training Manual for the Dept - Submit KO's (Knowledge Offers/FAQ's)
    Used Remedy to login Ticket request
    Logged in Telecom request in Quintus eContact Suite
    Used various Apps; SMS, Gems, Lotus Notes, NetIq, RTS, Remedy, Quintu
  • A
    Tech Support
    Arm Computer Inc
    Aug 2002 - Nov 2003 (1 year 4 months)
    Laptop/Notebook

    Supported End Users and Resellers, 30-40 calls per day and emails
    Provided detailed technical support on Windows 98/Me/ 2000 & XP systems via phone, fax or Email
    Tracked customer support information using Heat, customer contact information software.
    Helped establish the companies Intranet site by preparing FAQ's for newer model notebooks.
    Assembled Test and Evaluate new notebook models.
    Supported customers with technical problems using e-Assistant, Online Technical Support Program.
    Evaluated/Repaired - Sales Order Systems returned for repair.
Education verified_user 0% verified
  • Citrus college
    Associate's degree, Computer and Information Sciences and Support Services
    Citrus college
    Jan 1993 - Dec 1995 (3 years)
  • G
    GIA, Carlsbad CA
    GIA Carlsbad CA
Awards verified_user 0% verified
  • S
    Honorable Mention Certificate
    Solugenix Corporation
    Nov 2019
  • H
    Best Service & Support Analyst
    HDI Orange County Local Chapter
    Sep 2019
  • G
    GIA
    GIA wwwgiaedu
    Oct 2015