Brigitte Lorena Rodríguez Virtual assistant

Virtual assistant

Virtual Podiatry Partners

Dec 2024 - Apr 2026 (1 year 5 months)

Highly organized healthcare administrative professional with experience in medical records management, surgery coordination, appointment scheduling, billing management, insurance verification, and prior authorization processing. Skilled in supporting multi-clinic operations and virtual assistants based on operational needs, while ensuring efficient workflow coordination and excellent patient support. Experienced in verifying insurance eligibility, managing authorizations, assisting with billing processes, and maintaining accurate patient records in compliance with HIPAA standards. Additionally, proficient in creating daily activity reports, providing administrative training when needed, and collaborating with healthcare teams to improve ope

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Customer Service Representative - Back-office

Lean Solutions group|

Apr 2023 - Nov 2024 (1 year 8 months)

Management of subscriptions and customer accounts • Management of refunds and billing control • Management of content and related services • Collaboration with other departments • Managing magazine delivery • Organizing files and documents • Assisting with website management • Provided virtual assistance and managed multiple back-office tasks for events hosted across Zoom, Google, and Microsoft Teams. • Managed executive accounts and addressed various requests, ensuring seamless event execution. • Utilized Zendesk CRM for comprehensive management of customer interactions and support activities.

Customer Service Representative - Multichannel

Atento

Nov 2021 - Oct 2022 (1 year)

Moderation of comments and posts Informing about new policies or updates Monitoring ad performance in real time Monitoring and analysis of metrics Verifying Facebook page optimization I had to verify the payments they made through the system and process the invoice with the require information for the company Create the invoice depending on the service the were getting Modify invoice information for the account department Provided comprehensive chat and phone support to customers, resolving inquiries and issues efficiently. Managed document handling for both executive and regular accounts, ensuring accuracy and organization. Supported social media channels, particularly Facebook, by monitoring content, verifying restrictions and rules, and

Customer Service Representative

Intouch

Feb 2020 - Sep 2020 (8 months)

Order management, Resolution of internal issues, Updating and maintaining databases, Support in the management of returns and refunds, Handling of promotions and discounts, Product advice, Verification of product availability. Provided comprehensive customer support by managing multiple request channels including Zoom, Teams, chat, phone, and email, with a specific focus on orders and beauty products. Utilized the Customer Relationship Management (CRM) system extensively for all order-related tasks, ensuring efficient back-office operations and meticulous data handling.

Customer Service Representative

Foundever

Sep 2019 - Dec 2020 (1 year 4 months)

Assistance with orders and account issues Resolution of delivery/returns problems Support with payments and billing Addressing inquiries about products and availability Management of complaints and escalations Assistance to delivery drivers and tracking of delivery routes Management of user accounts and corporate accounts Providing status updates and order tracking Assistance in the package shipping process

Brigitte Lorena Rodríguez

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