Brigette Stephanie Ramos Fernández

Brigette Stephanie Ramos Fernández  new_releases

About

Detail

Refund Assistant at iVisa
Lima District, Lima Province, Peru
Contact Brigette regarding: 
work
Full-time jobs
Starting at USD4.5/hour
id_card
Internships
Starting at USD500/month

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 50% verified
  • iVisa
    Refund Assistant verified_user Verified experience public Remote experience
    iVisa
    Feb 2023 - Current (3 years 9 months)
    - Handled refund requests by reviewing and processing them in accordance with company policies and procedures.
    - Provide exceptional customer service through various Live Chat communication channels, emails and tickets, addressing refund-related inquiries and concerns with professionalism and empathy.
    - Follow up with customers regarding their refund requests, providing updates on the status of their refunds and addressing any questions or concerns they may have.
    - Maintain organized and up-to-date records of refund transactions, documentation, and customer interactions in accordance with data protection and privacy regulations.
    - Generate comprehensive reports detailing refund activities, including trends, metrics, and
  • Teleperformance Spain
    Customer service representative verified_user Verified experience public Remote experience
    Teleperformance Spain
    Jul 2022 - Nov 2022 (5 months)
    - Utilized bilingual skills to effectively communicate with customers in both English and Spanish.
    - Completed Customer Service Skills, Cybersecurity and Client's tools training (Zendesk, basic Salesforce and Grubhub For Restaurants).
    - Handled incoming calls from restaurant owners and associates, addressing their inquiries, concerns, and issues related to the client (Grubhub).
    - Followed set policies and procedures to ensure high quality and excellence to provide individualized solutions and satisfying the customers’ concerns and needs.
    - Managed customer interactionsthrough various channels, including live chat, emails, tickets, and inbound/outbound calls.
    - Managed and provided information regarding basic financi
  • C
    Human Resources Assistant
    Clinica Oftalmológica VIDAVAS
    Jul 2021 - Apr 2022 (10 months)
    - Utilized various recruitment channels, including job boards and social media, to attract qualified candidates.
    - Conducted initial screenings and interviews to assess candidates’ qualifications and fit for the organization.
    - Coordinated and scheduled interviews with the head of administration (hiring manager), ensuring a streamlined selection process.
    - Participated in the selection decision-making process and extended job offers to successful candidates.
  • G
    Sales Assistant
    Grupo Ramos Agro Investments
    Dec 2017 - Jun 2018 (7 months)
    - Take inbound calls to solve customers’ concerns and questions with a positive attitude.
    - Make outbound calls to attract customers by promoting the company and its products.
    - Recommend possible products to meet the customers’ needs.
    - Add information of physical pay checks and invoices to the database on Excel.
    Handled inbound calls with a positive attitude, addressing customer concerns and questions. Made outbound calls to promote company products. Recommended relevant products to meet customer needs. Recorded physical paychecks and invoices in Excel database.
Education verified_user 34% verified
  • E
    EFSET English Certificate 74/100 (C3 Proficient)
    EF Standard English Test (EF SET)
    Jan 2023
  • Universidad de Zaragoza
    Psychology - Semester 7
    Universidad de Zaragoza
    Oct 2018 - Mar 2019 (6 months)
  • U
    Degree in Psychology verified_user Verified experience
    UNIVERSIDAD CATOLICA SANTO TORIBIO DE MOGROVEIO
    Mar 2016 - Nov 2021 (5 years 9 months)