Voice and Data Services Manager Order Specialist
West Contact Services (Acquired by Alorica)(
Mar 2015 - Jun 2018 (3 years 4 months)
●Primary function is to validate sales submitted requestsa, submit and monitor Ethernet VPN MACD(Move Add Change Disconnect) request. -This requires us to check all the information that FEO( front end ordering)/Sales Team sends us. • Analyzing what type of MACD they want is crucial since there are a lot of changes that is service impacting and they may end up out of service. • If there are gray areas in which we can't determine what type of change they want. We escalate sales team for them to provide clear and accurate information on their request. • Since the service is already established. research is a very important factor in processing orders, we always make sure that what they're is a valid MACD. • Once we have the order sent to p