Brian Fernandez Mendez Network Engineer & Security Consultant

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Security Consultant II

Akamai Technologies

Aug 2021 - Current (4 years 11 months)

Delivered CDN and cloud-based security solutions for financial and technology clients, meeting requirements with best practices.Evaluated web architecture with teams, optimizing network infrastructure using networking.Troubleshot issues with experts, showcasing value via problem-solving skills and clear communication.Led project management to refine CDN deployments, boosting efficiency and quality.Fostered client trust through stakeholder collaboration and dependable team leadership.
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Senior Technical Support Engineer

Citrix Systems CR

Nov 2019 - Aug 2021 (1 year 10 months)

Provided Tier-2/3 support for Citrix products (NetScaler ADC, XenApp, XenDesktop), troubleshooting networking issues to meet SLAs.Strengthened network infrastructure with ADCs (VPX, SDX, MPX) and load balancers, enhancing network performance.Documented solutions with an analytical approach, creating knowledgebase articles to streamline troubleshooting workflows.Led cross-functional teams, demonstrating problem-solving skills and communication in high-pressure settings.
Cisco TAC Engineer (Tier 2)

SYKES Costa Rica

Jul 2016 - Nov 2019 (3 years 5 months)

Performed troubleshooting on routers, switches and Cisco ASA firewalls, resolving issues with EIGRP, OSPF and BGP to optimize network infrastructure.Configured network security with VPNs (IPsec, SSL, IKEv1/v2) and virus protection software (Anyconnect Endpoint Posture) improving system protection.Created network engineering documentation to support customers using analytical and dependable approaches.Worked independently to resolve advanced issues, cutting resolution times by 20% while providing team leadership in diagnostics.

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Brian Fernandez Mendez

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