Brian Carrico

C

Application Engineer

COOK MEDICAL

Jan 2023 - Current (3 years 7 months)

• Configure and maintain Veeva Vault for RIMS, Promomats, and Clinical; optimize workflows and lifecycles. • Collaborate with QA and Analysts to document and approve configuration changes. • Communicate with the architecture team for timely release implementations. • Manage user tasks and document management for seamless operations. • Drive measurable improvements in system efficiency and user satisfaction. • Lead configuration of Veeva Vault platforms, implementing complex workflows and document management systems while collaborating with QA teams to ensure compliance • Streamline architectural deployments through strategic release planning and systematic implementation of system upgrades across multiple Veeva modules

Client Services Consultant

Komodo Health

Jan 2021 - Jan 2022 (1 year 1 month)

• Led product support for top Pharma client, enhancing data management and user provisioning. • Trained Tier 1 team, improving escalation management and response to user requests. • Implemented code fixes and process improvements, reducing workflow errors. • Authored knowledge base articles, increasing team efficiency and problem prevention. • Adapted to challenges, becoming key contact for major client, boosting client satisfaction. • Spearheaded technical support and product engineering initiatives for major pharmaceutical client, managing user provisioning and implementing system optimizations

V

Product Support Engineer

VEEVA

Jan 2017 - Jan 2021 (4 years 1 month)

• Resolved application issues with engineers, enhancing user satisfaction and product reliability. • Collaborated with QA and development for seamless code fixes and timely hotfix releases. • Facilitated smooth transitions from professional to managed services, boosting client retention. • Enhanced knowledge management by training engineers and improving article quality. • Ensured product releases and patches met quality standards, reducing post-release issues. • Led cross-functional collaboration between Engineering, QA, and Development teams to resolve complex application issues through debugging, hotfixes, and systematic problem-solving. • Streamlined knowledge management processes by developing comprehensive documentation systems

W

I.T Manager

Widepoint

Jan 2014 - Jan 2017 (3 years 1 month)

• Managed IT systems for 250 users, ensuring seamless operations and security compliance. • Collaborated with federal agencies to secure FEDRAMP and ATO certifications for DHS. • Executed server migrations and configurations, enhancing system reliability and performance. • Led migration projects, optimizing backup solutions and directory roles. • Implemented security protocols, significantly improving data protection and compliance. • Orchestrated critical system transitions including Backup Exec to Arkeia migration, FSMO role modifications, and SEPM server deployments for enhanced operational efficiency • Obtained DoD Secret Clearance for this role

O

Information Technologist III

Ohio Department of Mental Health

Jan 2013 - Jan 2014 (1 year 1 month)

• Imaged and set up desktops, laptops, and tablets, ensuring seamless integration and functionality. • Resolved migration issues, providing technical support to maintain network stability and performance. • Collaborated with network team to implement switches and Access Points, improving connectivity. • Contributed to a robust IT infrastructure, facilitating improved user experience and operational success. • Led enterprise-wide migration from Novell to Active Directory, managing desktop imaging, network infrastructure upgrades, and system troubleshooting

i

System Administrator

iForce Staffing

Jan 2012 - Jan 2013 (1 year 1 month)

• Managed imaging of desktops, laptops, servers; enhanced system efficiency. • Configured VPNs, spam filters; improved security protocols. • Oversaw cloud migration of Exchange server; ensured seamless transition. • Orchestrated comprehensive IT infrastructure management, including desktop imaging, Active Directory administration, and successful cloud migration of Exchange server • Streamlined system operations by integrating cloud-based solutions, enhancing network security, and maintaining server infrastructure

R

Network Administrator

Round 2

Jan 2010 - Jan 2012 (2 years 1 month)

• Configured Cisco devices, enhancing network reliability and efficiency. • Led Data Security Team, ensuring compliance with DoD standards for data destruction. • Passed monthly DELL audits, maintaining operational integrity and security. • Imaged Windows systems, streamlining setup processes for desktops and laptops. • Led network infrastructure security protocols, implementing DoD-compliant data destruction processes and maintaining Dell certification standards through rigorous monthly audits.

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