Briahnna Thomas

Briahnna Thomas

About

Detail

Multifaceted Professional | Expertise in Real Estate, Mental Health, Healthcare, Insurance, Customer Service, and Stakeholder Engagement
Mississippi, United States

Contact Briahnna regarding: 
work
Full-time jobs
Starting at USD18/hour
Flexible work
Starting at USD18/hour

Timeline


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Job
school
Education

Résumé


Jobs verified_user 0% verified
  • The Agency HAUS
    Realtor
    The Agency HAUS
    Jun 2023 - Current (3 years 2 months)
    • Provided expert guidance to first-time homebuyers and seasoned investors, ensuring seamless navigation through real estate transactions. • Leveraged strong negotiation skills and market analysis expertise to secure optimal outcomes for clients. • Developed a real estate venture focused on expanding homeownership opportunities in underserved communities, actively engaging with stakeholders to foster partnerships and secure funding. •Utilize advanced tools, including CRM platforms, market analytics, and digital marketing strategies, to streamline operations and enhance client experiences. •Educate clients on financial literacy and long-term wealth-building through property ownership during personalized consultations.
  • Spring Health
    Care Support Coordinator
    Spring Health
    Jan 2023 - Mar 2026 (3 years 3 months)
    As a Care Support Coordinator, I deliver empathetic and professional support to members navigating mental health services, including scheduling, medication management, and documentation needs (STD, FMLA). I collaborate with cross-functional teams using Slack, Microsoft Office, and Google Workspace tools to resolve member inquiries efficiently. Additionally, I develop and present engaging team-building activities and workflows to enhance productivity and morale. I created and maintained Standard Operating Procedures (SOPs), which improved team workflow efficiency and accessibility. Utilizing EHR/EMR systems, I track and manage member data with accuracy and confidentiality. I also assist in project management for internal initiatives, ensurin
  • Prudential Financial
    Life Insurance Agent
    Prudential Financial
    Jan 2021 - Jan 2023 (2 years 1 month)
    • Provided tailored life insurance solutions to military members and veterans, ensuring their unique financial needs were met. • Educated clients on policy options to maximize value while maintaining compliance standards. • Delivered exceptional customer support through various channels, including phone, email, and chat. • Maintained detailed client records in CRM systems, ensuring accuracy and confidentiality. • Guided policyholders and beneficiaries through the claims process, ensuring all necessary documentation was complete and submitted correctly. • Managed client expectations and provided support during claims handling, coordinating with internal departments to track claim status and resolve any emerging issues. • Leveraged expertise
  • Intuit TurboTax Verified Pro
    Tax Specialist
    Intuit TurboTax Verified Pro
    Jan 2021 - Aug 2021 (8 months)
    • Assisted customers with tax filing queries, troubleshooting software issues, and navigating tax-related regulations. • Used data entry and analytics to document and resolve customer issues efficiently. • Delivered empathetic support to resolve complex tax concerns, ensuring accuracy and compliance. • Collaborated with team members via Slack to share updates and best practices.
  • UnitedHealthcare
    Clinical Care Coordinator
    UnitedHealthcare
    Jan 2019 - Jan 2021 (2 years 1 month)
    • Coordinated compassionate care for oncology patients, managing insurance authorizations, treatment scheduling, and referrals. • Utilized EHR/EMR systems to track patient progress and ensure continuity of care. • Collaborated with multidisciplinary teams to ensure patients received timely and high-quality services. • Improved workflows and efficiency by utilizing Microsoft and Google tools for project management and reporting. • Applied clinical pharmacy knowledge to support oncology patient medication regimens, conducting detailed reviews of clinical documentation to secure prior authorizations for complex specialty drugs and ensure therapeutic continuity.
  • TTEC
    Licensed Health Insurance Agent
    TTEC
    Jan 2018 - Jan 2019 (1 year 1 month)
    • Educated and enrolled individuals in health insurance plans while adhering to compliance regulations and HIPAA guidelines. • Delivered excellent customer service via phone, chat, and email, ensuring member satisfaction and retention. • Supported members in resolving claims, billing, and coverage questions by utilizing advanced data entry and CRM tools. • Provided insights to stakeholders on trends and challenges faced by members, contributing to process improvement.
  • TTEC
    Pharmacy Technician
    TTEC
    Jan 2018 - Jan 2019 (1 year 1 month)
    Pharmacy Technician Processed and entered prescription orders with a high level of accuracy, ensuring compliance with pharmacy regulations • Reviewed patient profiles, medication histories, and dosage instructions to prevent errors and ensure patient safety • Submitted and resolved insurance claims, including troubleshooting rejected claims and coordinating with payers for approval • Communicated with patients and healthcare providers to clarify prescriptions, manage refills, and support medication adherence • Assisted with prior authorization requests and documentation to ensure timely medication access • In daily operations, performed ongoing data analysis by reviewing and interpreting prescription data, patient records, and medicati
Education verified_user 0% verified
  • The University of Southern Mississippi
    Bachelor of Arts - BA, Criminal justice and Psychology
    The University of Southern Mississippi
    Jan 2013 - Dec 2017 (5 years)