Breykell Cruz

B

Administrative Assistant

Beach Front Property Management, Inc.

Mar 2026 - Current (8 months)

K

VFD Agent

Kateby Connect

Oct 2025 - Jan 2026 (4 months)

VFD Agent

WebSpark Media

Jan 2025 - Oct 2025 (10 months)

Floor Support

Tpm

Jul 2023 - Jan 2025 (1 year 7 months)

V

Customer Loyalty Specialist / Mentor and Sales Support

Vivint Smarthome

Mar 2023 - Jan 2025 (1 year 11 months)

Retain customers wanting to cancel due system issues or bad experiences with the company. Via Outbound and Inbound campaings, apply Upsells and contract renewals to customers on end of term Top performer on my department for more than 6 months, broke revenue record in Sales. Management of teams of more than 10 people, responsible of coaching and guidance on company protocols and sales strategies. Operation support and Sales Specialist role, answering questions and improving overall sales across all the company teams.

Customer Loyalty Specialist

Tpm

Mar 2023 - Jan 2025 (1 year 11 months)

Sales Specialist

Tpm

Mar 2023 - Jan 2025 (1 year 11 months)

- Top performer on Retention campaign with Cross sales - Best Metrics in site for 3 consecutive months - Highest sales revenue on site for 2 consecutive months.

Administrative Assistant/ Track and Trace

SkyNet Worldwide Express

Aug 2022 - Feb 2023 (7 months)

As an Administrative Assistant specializing in Track and Trace, I managed customer requests via phone and email for over 10 accounts simultaneously, including pickup requests, shipment delivery coordination, and tracking shipment status. I communicated with multiple allied carriers and company stations worldwide to obtain shipment statuses and resolve daily operational issues. Additionally, I presented status reports of inventory and facilitated communication between strategic clients and the warehouse team. I utilized Slack as a communication tool within the company, enhancing collaboration and ensuring timely updates across all departments involved in the logistics process.

Track and Trace / Customer Service Agent

SkyNet Worldwide Express

Aug 2022 - Feb 2023 (7 months)

Español: - Manejar solicitudes de venta del cliente vía teléfono o email para mas de 10 cuentas a la vez, incluyendo solicitudes de recogida, coordinación de entrega de pedidos y status de los mismos. -Comunicación en ingles con multiples aliados en transporte de ultima milla y estaciones de la compañia alrededor de todo el mundo para obtener el status de la carga y resolver problemas de la operación diaria - Realizar reportes de status de inventario, mantener la comunicación de clientes estratégicos y el equipo de inventario para garantizar la consecución de objetivos - Desarrollar y mantener una comprensión avanzada de todos los sistemas y procedimientos disponibles, así como coordinar con las diferentes partes de la organización para bri

D

Supply Chain Analyst

DirecTV Latam,

Feb 2021 - Aug 2021 (7 months)

As a Supply Chain Analyst, I was responsible for planning and supporting the entry of imported merchandise into the company, ensuring compliance with company policies regarding the correct rotation of goods. I performed weekly inventory validations, addressing and rectifying any irregularities identified during the process. Additionally, I supported the reverse logistics process, facilitating efficient returns and exchanges. Daily management of agreements requested through customer service channels was also a key aspect of my role. Furthermore, effective email management was essential for maintaining clear communication, while tools like Slack and Microsoft Outlook were utilized regularly to enhance collaboration and streamline operations a

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Breykell Cruz

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