Brett Bates

Senior Inside Sales Representative

Paychex

Jul 2024 - Current (2 years 4 months)

• Selected for Paychex's Leadership Development Program, a highly competitive initiative designed to accelerate the
growth of top-performing, high-potential talent.
• Ranked within the Top 10% of Inside Sales Representatives nationwide, surpassing year-to-date revenue quota by
235%.
• Develop and manage strategic relationships with business owners, guiding them through the entire sales cycle with a
consultative, solution-focused approach.
• Serve as a trusted advisor by delivering training, insights, and co-branded resources that enhance the value provided to
small-business clients.
• Educate clients on payroll, HR, and employee-benefit solutions to streamline operations, reduce administrative

B

General Manager

Bruster's Real Ice Cream

Mar 2024 - Jul 2025 (1 year 5 months)

• Managed profitable operations and growth of Bruster's Real Ice Cream store, ensuring exceptional customer
experience and work experience for staff.
• Recruited, hired, and trained staff in Bruster's standard operating procedures, fostering a safe and enjoyable work
environment. Maintained a staff list of 26-30 employees.
• Trained and certified in ice cream making, overseeing production quality and mentoring ice cream makers.
• Developed and implemented promotional events such as monthly Family Day events, weekly school fundraisers and
other community involvement strategies to increase sales and enhance product offerings.
• Cultivated a fun atmosphere by planning special events and contests, promot

B

Owner, Airbnb SuperHost

BATES PROPERTY HOLDINGS LLC.

Jan 2024 - Jan 2026 (2 years 1 month)

• Airbnb Albatross business, hosted over 60 guests, with 50 5-star reviews and counting.
• Generated over $60,000 revenue in the first year with a goal of $80,000+ in 2025.
• Handled all interactions with guests, cleaners, and handymen.

B

Lead Server

BUFFALO CHIP SALOON AND STEAKHOUSE

Dec 2023 - Mar 2024 (4 months)

• Go to server for training new hires, with over 100 hours of hands-on training and development. Continuous
professional mentorship within the employee community.
• On floor server lead assisting management with ad hoc issues and problems, delivering quick resolution while
maintaining quality customer service.
• Helped conduct a 2-day annual server boot camp with 30+ servers. Coached and trained new servers providing
guidance on exemplary customer service skills, day-to-day job duties, and properly handling a wide range of customer
needs.

Information Technology Technical Recruiter

DEXIAN

Jan 2023 - Oct 2023 (10 months)

• Master multiple recruiting sources to maintain the +1 mentality within the KPI structure of Dexian.
• Became the top recruiter, based on most active deals, in the Phoenix office with-in 3 months of graduating the
extensive 13-week training program.
• Collaborated with the training and development team and helped develop and implement successful training methods
for Associate recruiters.
• Led and cultivated a strong relationships-based culture within the Phoenix office that helped emphasize the businesses'
main pillars of success.

B

Server

BUFFALO CHIP SALOON AND STEAKHOUSE

Sep 2022 - Mar 2023 (7 months)

• Assisted in development of innovative and enticing menu items that cater to diverse tastes and enhanced the
experience of the restaurant.
• Quickly built professional relationships with customers which led to repeat guests that would request for my services.
• Built strong relationships with team members and management while always being a reliable resource.

J

K-5 Physical Education Teacher

JANESVILLE SCHOOL DISTRICT

Aug 2020 - Jun 2022 (1 year 11 months)

• Responsible for planning and conducting daily and weekly lesson plans that promoted the development of fundamental
motor skills, coordination, strength, and cardiovascular health among K-5 students.
• Liaison between student and teach so that both sides were able to successfully grow and learn from one another.
• Acted as professional mentor to students and had the ability to understand and relate to issues or problems that
students may be having. Teaching them ways to cope with the issues and find healthy routes to improving those
situations.
• Demonstrated the ability to be a Coach and leader while also teaching those skills that helped students take on
leadership roles within their own classro

S

Bartender/Server/Cook

STOKES PUB

Nov 2016 - Aug 2022 (5 years 10 months)

• Had an extensive list of regulars that would come in during my regular shifts. This would lead to financially successful
nights for the bar as well as myself.
• Created seasonal drinks that became part of the day-to-day menu.
• Trained new employees on the basics of bartending while also going in-depth on skills and qualities that lead to
successful relationships with customers and coworkers.

G

Service Agreement Analyst

GENERAL ELECTRIC HEALTH CARE

Jun 2016 - Nov 2020 (4 years 6 months)

• Thoroughly examines service agreements, contracts, and other legal documents to understand the terms, conditions,
obligations, and responsibilities outlined within. Focused attention to specific clauses and provisions that may have
financial, operational, or legal implications.
• As team lead, I collaborated with legal teams, business stakeholders, and external parties to negotiate and draft
agreements. Suggested revisions, clarifications, or additional terms to protect the company's interests while
maintaining positive relationships.
• Help with improvising and remodeling the day-to-day process which helped ensure that service agreements comply
with relevant laws, regulations, and industry sta

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Brett Bates

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