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Brenda Isabel Muñoz Rodríguez

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Bogota D.C., Colombia

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Résumé


Jobs verified_user 0% verified
  • Keedian
    Building Systems Specialist
    Keedian
    Aug 2024 - Current (2 years)
    Conducted real-time monitoring of building systems, identified potential issues, and facilitated timely interventions to prevent disruptions and maintain operational efficiency. Accurately logged system data, tracked service tickets, and maintained detailed records to ensure seamless communication and accountability between vendors and clients. Monitored refrigeration systems to ensure optimal performance, assigned service request to appropriate vendors, and conducted thorough follow-up to guarantee issue resolutions and vendor compliance. Responded to customer inquiries and service calls promptly, providing effective solutions while maintaining a high standard of customer satisfaction.
  • Solvo Global
    Operations Team Leader
    Solvo Global
    Sep 2022 - Jul 2024 (1 year 11 months)
    Led a team of 20 in daily operations, increasing efficiency by 30% during 2 years while fostering a supportive and inclusive environment based on trust, respect, and continuous collaboration. Analyzed performance metrics and implement strategies to improve delivery and meet KPI targets. Implemented proven workflows that reduced processing time by 40%. Addressed and resolved operational issues, ensuring minimal downtime. During critical periods without direct supervision, management of multiple teams and assuming supervisor responsibilities has maintained operational continuity and upheld performance standards. Additionally, implementation of innovative strategies and introduction of a tailored wellness program have notably increased employe
  • Solvo Global
    Medical Interpreter
    Solvo Global
    Jun 2022 - Sep 2022 (4 months)
    Interpreting, translating, and conveying critical information to medical and emergency systems in the US and Spanish-only-speaking patients. Collaborated with other interpreters in building glossaries when new terms were introduced. Updated the knowledge base regarding new types of available treatments.
  • Concentrix
    Debt collection advisor
    Concentrix
    Jun 2020 - Jun 2022 (2 years 1 month)
    Successfully recovered overdue accounts during this tenure, with accuracy and transparency. Effectively negotiated payment plans with clients with measures bespoken to each situation, effectively reducing delinquency rates. Handled high-volume calls, resolving complex issues with empathy and professionalism. Conducted detailed account analysis to identify and prioritize high-risk accounts.
  • Scotiabank
    Customer Service Officer
    Scotiabank
    Sep 2017 - Aug 2019 (2 years)
    Addressed inquiries, complaints and questions promptly and effectively. Provided detailed information about products, services, policies or procedures. Aided customers with technical issues and made referrals to appropriate resources. Implemented strategies to retain customers and ensure their satisfaction.
Education verified_user 0% verified
  • M
    Associate's degree in criminal Investigation
    Manuela Beltran University
    Jan 2019 - Current (7 years 7 months)
    Bogotá - Currently On Hold.
  • I
    High School Degree
    IED MARSELLA
    Jan 2011 - Dec 2016 (6 years)
    Bogotá
Awards verified_user 0% verified
  • I
    Intermediate Excel
    Jan 2024
  • S
    Solvo Wolfpack Leadership Bootcamp
    Jan 2023
  • P
    Promotion to Operations Team Leader
    Jan 2022
  • C
    Cyracom Interpreter Certification
    Jan 2022
  • C
    Cyracom Certificate of Appreciation
    Jan 2022
  • S
    Scotiabank Certificate of Appreciation
    Jan 2019
  • S
    Scotiabank Service Plus Certificate
    Jan 2018
  • S
    Scotiabank Fec Field Effectiveness Coach Program Certificate
    Jan 2017