Brenda Contreras Business Analyst | Collaborative Relationships, Critical

Executive Assistant

GAB INC

Jan 2025 - Mar 2025 (3 months)

* Created proposals for new business and prospects * Ad hoc projects as needed. * Copy write content for clients based on project emphasis * Managed complex schedules, coordinatde meetings, and arranged travel for CEO. * Handled communications and prioritized inquiries, ensuring timely and professional responses. * Maintained confidentiality and exercised discretion in all interactions. * Prepared reports, presentations, and correspondence. * Acted as a key point of contact for US internal and external stakeholders. * Assisted with administration of new and existing advertising campaigns.

SUI Underwriting Assistant

Justworks

Nov 2024 - Jan 2025 (3 months)

* Process risk review by collecting, reviewing, and organizing documentation for compliance and eligibility * Entered and maintained accurate business data in underwriting and Salesforce systems * Identified potential risk factors in client accounts and escalated issues to underwriters for further review * Maintained detailed records to support audit readiness and regulatory compliance * Supported retention strategies by attending relevant trainings and aware of market trends * Organized data points in cooresponding CRM notes and Slack channels with team members * Responded to 10-20 new business applications with timely responses and coordination with internal teams to align with company standards and retention

Associate Underwriter - Group Personal Umbrella

Chubb

Nov 2020 - May 2024 (3 years 7 months)

* Order/review inspection reports to assess risk quality, accurate documentation in the file and/or in electronic notes of underwriting information, escalate to higher authority for approval. * Provide support to senior and VP underwriting teams with meetings, coordination of assignments, and training documents. * Analyzed risk data and financials for accounts ranging from $10K to $5M in total premium, ensuring alignment with underwriting guidelines for current book of business * Processed over 150 policy transactions per year, including new business, endorsements, and renewals, with a 99% accuracy rate * Identified high-risk factors in 10% of submissions, supporting senior underwriters in proactive risk mitigation * Monitored portfolio per

Guest Service Team Lead

Disney Store

Sep 2019 - Jun 2021 (1 year 10 months)

* Serves as Leader on Duty to coach and motivate Cast Members while upholding a culture that builds e exceptional internal and external Guest Experiences. This is accomplished through in-Store entertainment, Guest Engagement and building an emotional connection to the brand. * Supports and participates in initiatives that give back to the community to promote the Disney brand * Works in collaboration with internal and external Disney Team to leverage synergy opportunities across functions and businesses. Consider impact of actions on individual, team and the organization. * Drives the recruitment, retention and development of a diverse range of talented people * Supports an environment that encourages creative thinking and supports risk tak

Premier Coordinator

Chubb

Feb 2019 - Nov 2020 (1 year 10 months)

* Assist Premier Underwriters to handle affluent books of business within their appropriate territory by processing, reporting, and offering additional services to insureds that provide better experience. * Develop relationships with agencies to ensure accurate and professional handling of high-end clients that have the expectation of diligent service. * Create workflows that help smoother transition for team members. * Software knowledge of Chubb systems: Masterpiece, ACE PLS, Yacht, UWriter. * Research any issues and promptly correct them to make sure service levels are met. * Provide support to senior and VP underwriting teams with meetings, coordination of assignments, and training documents.

Custom Solutions Coordinator - Group Personal Excess

Chubb

Oct 2016 - Feb 2019 (2 years 5 months)

* Handle Group Personal Umbrella policies. * Monitor and ensure accuracy of processing policies: renewals, endorsements, participant certificates. * Provide prompt responsiveness to inquiries and coordinate with agents/underwriters for high efficiency and promote customer experience * Create new systems of processing, analysis and tracking for reporting and work management * Provide support to senior and VP underwriting teams with meetings, coordination of assignments, and training documents.

Product Anaylst

Dow Jones

Nov 2013 - Oct 2016 (3 years)

* Establish work relationships with high-end clientele & internal departments while providing professional client solutions and services. * Extensive knowledge of Factiva, Dow Jones Risk & Compliance, Salesforce, WSJ Pro, Newswires. * Coordinate & Lead schedule meetings/training sessions for team members. * Successfully meeting service levels and organizational goals. * Work with sales/billing/product teams to coordinate the be efficient in resolving client queries. * Social Media guru * Product demonstration and reviews to train prospective and existing clients.

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Human Resources Specialist

GenPsych PC

Sep 2012 - Aug 2013 (1 year)

* Benefits, Finance and Human Resources administration for company of 50+ employees; integrate internal procedures for quick and efficient processing of new hiring. * Create charts & calendars to allocate meetings, deliver new hire orientations and swiftly process benefits & payroll accounting. * Actualize and execute presentations to staff on various locations. * Enhance job satisfaction by resolving issues promptly, applying new perks and benefits and organizing team building activities. Gather and analyze data with useful HR metrics, like time to hire and employee turnover rates. * Plan onboarding strategies and perform new employees orientation to deliver an exceptional early experience.

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Membership Representative

Somerset Valley YMCA

Sep 2011 - Nov 2020 (9 years 3 months)

* Greeted and assisted members, guests, and program participants in a friendly and professional manner * Provided information about YMCA programs, services, and membership options * Processed membership registrations, renewals, and cancellations accurately * Handled front desk responsibilities including phone calls, check-ins, and data entry * Maintain a clean, organized, and welcoming lobby and member service area * Addressed member inquiries and concerns, escalating as needed * Supported fundraising and community engagement initiatives * Followed all safety, confidentiality, and YMCA policy guidelines

Brenda Contreras

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