Brenda Blanco Rondon Application Support Analyst - Caterpillar Inc at BP4

Application Support Analyst - Caterpillar Inc

Bp

Nov 2022 - Current (3 years 11 months)

Effective incident management (Level 2) in eCommerce environments, ensuring strict compliance with SLAs.
Skilled in technical and functional analysis to escalate only critical issues to development or infrastructure teams.
Execution of SQL queries for data extraction and validation, supporting fast and accurate troubleshooting.
Proactive resolution of High and Moderate priority issues to reduce impact on end users and business operations.
Monitoring logs and alerts using AWS CloudWatch and Denodo to detect anomalies and anticipate potential failures.
Coordination of virtual meetings with users for accurate reproduction of reported issues and timely resolution.
Continuous improvement mindset: updating procedures

Java Developer

Globant

Mar 2020 - Nov 2022 (2 years 9 months)

Active collaboration with Front-End and UX teams to optimize the integration of functionalities that improve the user experience. Training in the use of Dialog Flow for the development of conversational interfaces. Creation and maintenance of detailed technical documentation for the developed applications. Development and maintenance of microservices in Java, ensuring their optimal performance. Use of HTML, Java, JS and Node.js to program effective back-end solutions. Implementation of Continuous Integration and Deployment (CI/CD) practices to streamline the software development lifecycle. Application of design patterns to address common software development issues in an efficient manner. Successful migration of SQL Server databases to MySQ

Web Developer

Ministry of Economy and Finance of the Nation

Apr 2011 - Dec 2016 (5 years 9 months)

Development and evolutionary maintenance of websites, ensuring continuous functionality and updates.
• Validation and implementation of web models and designs, optimizing user experience.
• Creation of detailed technical documentation and user manuals to ensure proper understanding and effective use of developed applications.
• Management and maintenance of MySQL databases, preserving data integrity and performance.
• User training and onboarding in the operation of web applications, promoting technology adoption and improving efficiency.
• Developed and maintained web pages utilizing C#, ensuring robust functionality and seamless user interactions within the existing technical framework.

Telephone operator

Atento

Feb 2011 - Nov 2011 (10 months)

Telephone customer service for all Visa cards.
Reporting of credit and debit cards (Visa - Banelco).
Visa credit card authorization.
Authorization of purchases from merchants.
Information on balances, consumption and purchase limits.

Telephone operator

Aegis

Feb 2008 - Apr 2011 (3 years 3 months)

Telephone operator
Job description: Telephone customer service.
Product information and marketing.
Banking (credit cards and loans).
Complaints and resolutions of the same.
- Provided prompt, efficient, and courteous telephone customer service, resolving inquiries and issues related to banking products such as credit cards and loans.
- Delivered comprehensive product information and engaged in marketing efforts to promote services.
- Managed and resolved customer complaints with a focus on customer satisfaction.
- Utilized financial management skills to effectively handle customer transactions and account inquiries, ensuring accuracy and adherence to banking policies.

Brenda Blanco Rondon

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Brenda Blanco Rondon

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