Breanna Burns

Product Manager

IOU Financial

Jan 2024 - Current (2 years 7 months)

Automated the loan intake process by integrating Heron and Ocrolus • •APIs, reducing manual data entry and enhancing client experience through efficient data capture. • Engineered a multi-phase application validation engine featuring business rules, fraud detection (Sentilink), industry classification (Baselayer), and Experian credit scoring to streamline complex workflows. • Developed comprehensive user stories, acceptance criteria, and sprint goals for a cross-functional engineering team, effectively aligning product backlog management and release planning with business outcomes. • Authored detailed documentation and release notes to support product transparency, stakeholder communication, and audit readiness, reinforcing data-dr

Scrum Master/Business Analyst

IOU Financial

Feb 2022 - Jan 2024 (2 years)

• Collaborated with stakeholders to define project objectives and requirements, employing business and user research techniques to capture customer needs. • Enhanced project management processes by integrating agile project management and sprint planning methodologies to improve team productivity and deliver quality outcomes. • Coordinated software releases and provided regular status updates, ensuring clear communication between engineering, content, sales, and leadership teams.

Scrum Master/ Business Analyst

Quantum Health

Mar 2021 - Feb 2022 (1 year)

• Led a team of 10 resources to successfully deliver high quality tableau dashboards and SSRS reports, leading to improved data visibility and informed decision making for the business. • By using Jira and confluence, increase the productivity for the team to more than 20%. Business owners satisfied with a cleaner and better structured product backlog as well as better-defined user stories. • Facilitated release planning, Sprint planning, backlog grooming and retrospective meetings.

Senior Business Analyst

Radiology Partners

Nov 2018 - Mar 2021 (2 years 5 months)

• Implementation of Agile project methodology for the IT team. Utilizing the use of Jira and Confluence as workflow management tool and artifact repository. • Implemented AlDoc deep learning software which analyzed medical imaging for the following: intracranial hemorrhage, C – spine fractures, pulmonary embolism and intra-abdominal free gas. • Understanding workflow between EHR/EMR, PACS, and voice recognition applications. • Gathered requirements for Salesforce integration between several teams : Implementation, Sales, and Support.

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Contract Coordinator

Buckeye Health Plan

May 2015 - Nov 2018 (3 years 7 months)

• Executed and maintained over 500 provider contracts, from individual providers, clinics, and hospitals, while ensuring configuration set-up would adjudicate claims accurately. • Identified gaps and risks in the contracting process and coordinated with multiple departments to ensure contracting process was completed timely, accurately, and within the required standards and guidelines. • Preserved panel adequacy for specialties and counties for new providers and additional product networks.

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Business Analyst Operations

Buckeye Health Plan

May 2015 - Nov 2018 (3 years 7 months)

• Identified process improvement through root cause analysis, interviews, workshops and workflow mapping. • Developed business requirement documents such as scope, processes, alternatives, and risks. • Conducted reporting for senior leaders : Annual Operations Plan (AOP) and Health Benefit Ratio (HBR). • Implemented Enhanced Ambulatory Patient Grouping (EAPG) system effective October 2017-May 2018 . o Monitored and hired six vendors to complete and assess configuration for EAPG.

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Project Coordinator Operations

Buckeye Health Plan

May 2015 - Nov 2018 (3 years 7 months)

• Designed a workflow solution adding 25 FTE positions decreasing the overall turn-around time (TAT) by 50% . Reduced the average time for contract completion from to 45 days. • Successfully operationalized numerous process improvements including : reduced credentialing TAT from 90 days to 20 days, streamlined prospect to pay workflow from 12 steps to 4 steps, and increased directory accuracy by 30%, decreased claims denials by 10%, decreased claims projects and adjustments by 46% . • Internal payment integrity department savings realized for the 2017/$1,112,395.37 and an estimated maximum of $2,224,792.73 for pre/post payment review of Hospital claims. • Click to chat software implementation designed to create a pop-up window messag

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Registration Specialist

Ohio Health

Jun 2011 - Nov 2015 (4 years 6 months)

• Executed best practices across outpatient rehabilitation clinics, outpatient imaging centers, hospital emergency room departments, hospital inpatient, and physician practices.

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