Brayan Sánchez

Brayan Sánchez

About

Detail

Training and Quality Manager
Bogota D.C., Colombia

Timeline

work
Job

Résumé

Jobs verified_user 0% verified
  • W
    Quality Manager
    Whizz e bikes
    Feb 2024 - Current (2 years 9 months)
    Protected brand reputation by monitoring search engine results and
    customer sentiment.
    Managed crises and suppressed negative content through SEO
    strategies.
    Prepared and delivered weekly and monthly reports with actionable
    insights for management.
    Led a team to resolve customer issues, gather feedback, and improve
    service quality.
    Conducted QA on customer service calls to ensure service standards.
    Supported administrative processes to improve efficiency.
  • Publissoft Inc
    Publissoft
    Training and quality manager
    Publissoft Inc, Publissoft
    Aug 2022 - Current (4 years 3 months)
  • TDCX
    learning and development expert
    TDCX
    Jul 2022 - Dec 2022 (6 months)
  • Concentrix
    Training & QA manager
    Concentrix
    Jun 2022 - Dec 2022 (7 months)