Braulio Arias

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IT Support Specialist

Seargin

Dec 2024 - Current (10 months)

Provided on-site and remote IT support, troubleshooting hardware, software, and network issues for Glovo employees. Managed laptop setup, recovery, and maintenance, ensuring smooth onboarding and offboarding of employees. Supported office IT infrastructure, including meeting rooms, printers, and network equipment, collaborating with the HQ network team when necessary. Handled ticket management and inventory tracking, ensuring accurate documentation of IT assets and issue resolution. Configured and maintained access cards and security systems to ensure proper employee access. Coordinated with local hardware vendors for procurement, recycling, and installation of IT equipment. Assisted in company events and technical support for internal init

User Support Specialist

Fever

Aug 2024 - Current (1 year 2 months)

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Management, Operations and Logistics profesional

USA Flexo Solutions Corp

Apr 2023 - Apr 2024 (1 year 1 month)

In my role at USA Flexo Solutions SL, I oversee the comprehensive management of company purchases, especially those critical for machine production. This includes the meticulous handling of invoices, managing, organizing, and ensuring the accurate verification and storage of documents. My responsibilities extend to supervising project flows, contributing to logistics, generating required documentation for international shipments, managing delivery timeframes for all purchases, and providing regular departmental reports. I successfully reorganized the company's purchasing flow, significantly minimizing delays in material procurement and ensuring timely availability for production. Additionally, I implemented a streamlined project processing

Customer Service Specialist

Atento España

Dec 2022 - Apr 2023 (5 months)

Provided top-notch customer service by promptly answering calls and expertly resolving issues for a leading European electric vehicle charger company. Managed and dispatched work orders, validated technical reports, and generated insightful reports on customer interactions. Effectively handled a wide range of incidents, from billing inquiries to technical support requests, ensuring timely resolution and high customer satisfaction. Utilized exceptional problem-solving and communication skills to manage complex customer interactions with ease. Maintained a high level of professionalism and attention to detail while managing various types of incidents, including generating invoices and providing technical support. Proactively identified opport

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Magagement, Operations and Tech Support profesional

CF Media Operador de Telecomunicaciones y Contact Center

Jun 2021 - Dec 2021 (7 months)

Led the development and implementation of comprehensive resolution protocols to support customers, effectively addressing a wide range of issues related to telecommunications, software, hardware, and servers. Consistently provided exceptional customer service and technical support, offering timely and effective solutions to any problem or inquiry. Managed billing systems, schedules, meetings, tasks, and operational-level automations, ensuring efficient and streamlined workflows for a small team. Demonstrated strong leadership and communication skills, providing guidance and support to team members and promoting a culture of collaboration and excellence.

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Manager, Customer Success

AgoraDirect

Apr 2019 - Apr 2020 (1 year 1 month)

Effectively managed and resolved a wide range of incidents, including warranty claims and return requests, on various e-commerce platforms such as Amazon, eBay, and ManoMano. Designed and implemented efficient resolution flows using Zoho Desk and other necessary tools, ensuring timely and effective solutions to customer inquiries and complaints. Demonstrated exceptional attention to detail and organizational skills, effectively tracking and managing incident reports to ensure timely resolution and maximum customer satisfaction. Collaborated closely with cross-functional teams to identify areas for improvement and develop strategies to optimize incident resolution processes, resulting in increased efficiency and productivity.

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Chief Executive Officer

SoporteOnline

Feb 2019 - Apr 2023 (4 years 3 months)

Managed and resolved incidents related to warranty claims, returns, and other customer issues across multiple e-commerce platforms including Amazon, eBay, and ManoMano. Developed and implemented efficient resolution processes using Zoho Desk and other tools, resulting in effective and timely solutions to customer inquiries and complaints. Demonstrated exceptional organizational skills and attention to detail in effectively tracking and managing incident reports, ensuring maximum customer satisfaction. Collaborated with cross-functional teams to identify opportunities for improvement and develop strategies to optimize incident resolution processes, leading to increased efficiency and productivity. Provided outstanding support to clients acro

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Math & Physics Teacher

Sun Valley School

Jan 2014 - Aug 2015 (1 year 8 months)

I taught mathematics, basic physics, and chemistry in English to 7th to 11th grade students, employing modern teaching methodologies to make complex subjects accessible and engaging. I crafted dynamic and personalized lesson plans tailored to individual student needs, fostering an inclusive and effective learning environment. I implemented a continuous assessment system, delivering detailed weekly progress reports on student performance, ensuring clear and constructive communication with parents and colleagues. I utilized advanced technological tools to enrich the teaching and learning process, enhancing student interaction and engagement. Demonstrating exceptional communication and leadership skills, I motivated students and collaborated

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Customer Service Representative

Collective solutions

Jan 2013 - Dec 2014 (2 years)

I provided quick and accurate solutions to payment management and phone contract issues, ensuring a positive customer experience in every call. I professionally managed contracts and payments, offering detailed technical support and enhancing customer satisfaction and trust. My ability to listen and understand their concerns allowed me to identify effective solutions and strengthen customer relationships.

Customer Support Agent

StarTek

Jan 2009 - Oct 2012 (3 years 10 months)

Expertly resolved complex service issues over the phone, including billing disputes and refunds, while providing exceptional customer service in both English and Spanish. Consistently drove sales and exceeded performance targets by identifying opportunities to upsell and cross-sell products and services to customers. Demonstrated strong problem-solving skills and attention to detail while ensuring customer satisfaction through effective communication and timely follow-up. Utilized a customer-focused approach to build and maintain positive relationships with clients, resulting in high customer retention rates and positive feedback.

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Dibujante Calculista + Tec. AutoCAD + Tec. Revit 3D

Saybe Asociados

Jan 2008 - Dec 2010 (3 years)

I worked as a Calculating Drafter and Technician in AutoCAD and Revit 3D at Saybe & Asociados, an architecture consultancy, for two years. My main responsibilities included digitizing architectural and construction plans, performing calculations for review by project leads, and preparing drawings for client presentations using AutoCAD, 3D Studio Max, and Revit Architecture. Additionally, I managed document organization and archiving, participated in team meetings to discuss project progress, and collaborated closely with architects and engineers to ensure design coherence and quality through efficient CAD tools.

Braulio Arias

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