BRAULIO ALEJANDRO ENRIQUEZ DELGADO Product Manager

Technical Support Agent

OKX

Nov 2025 - Current (9 months)

• Providing specialized technical support for one of the world's leading crypto exchanges. • Managing complex inquiries regarding platform operations and digital asset management.

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Product Expert & CS Agent

Support Your App (FinTech Project - NDA - Top 3 Crypto Exchange)

May 2022 - Nov 2025 (3 years 7 months)

• Specialized support for Derivatives markets, including Leverage Products, Copy Trading, and Trading Bots. • Managed Compliance and advanced technical troubleshooting via Email and Livechat with top-tier KPI scores. • Subject Matter Expert (SME) for high-stakes financial operations and crypto ecosystems.

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City Manager

Mundo Lingo (Buenos Aires)

Dec 2021 - Nov 2024 (3 years)

• Orchestrated weekly international language exchange events for over 400 attendees, enhancing community engagement and cultural exchange. • Led local marketing, logistics, and stakeholder relations, ensuring seamless execution of events and fostering strong partnerships. • Founder of @internationalpeople.BA, managing niche events for the Language & Crypto communities, which further developed my skills in community management and public relations. • Utilized Microsoft 365 for project administration, leveraging its tools to streamline communication and enhance organizational efficiency, particularly in managing event logistics and stakeholder interactions.

Student Consultant & Tutor

Gradehacker

Jun 2021 - May 2022 (1 year)

As a Student Consultant & Tutor, I provided academic and professional guidance in Politics and Business for US-based clients, ensuring tailored support that met their unique needs. I managed international client communications, delivering high-quality research and reports that enhanced client understanding and engagement. Additionally, I leveraged my experience in tutoring Law students at Ivy League universities, which involved case management scenarios, to enrich my consulting approach. This background allowed me to apply critical thinking and analytical skills in a broader context, ultimately benefiting my clients in navigating complex subjects. My proficiency in report writing, research, and customer relationship management (CRM), combin

Pro Bono Cases

UCAB-Venezuela

Jan 2016 - Jul 2018 (2 years 7 months)

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PR Coordinator

National Team HNMUN (Harvard Model UN - UCAB)

Jan 2014 - Dec 2017 (4 years)

• Led crowdfunding and corporate marketing strategies for the national delegation, effectively utilizing strategic communication to enhance outreach and engagement. • Secured regional and international sponsorships through targeted communications, fostering strong relationships with key stakeholders. • Employed Microsoft 365 to streamline the organization of leads and stakeholders, ensuring efficient management of community events and enhancing overall project coordination.

BRAULIO ALEJANDRO ENRIQUEZ DELGADO

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