Brandy Fondren HR Professional | Experienced Executive Assistant | Talent

N

Human Resources Manager

Novolex Pactiv Evergreen

Jun 2025 - Current (1 year 1 month)

Results-driven HR Manager with experience supporting manufacturing operations at Pactiv Evergreen. Skilled in employee relations, performance management, recruitment, and policy implementation. Partners with leadership to drive engagement, ensure compliance, and align HR strategies with business goals. Committed to fostering a safe, inclusive, and high-performing workplace culture that supports Pactiv Evergreen’s mission of sustainability and operational excellence.

Human Resource Generalist

ITW Automotive

Jun 2022 - Feb 2025 (2 years 9 months)

As the HR Generalist, I manage HR policies and initiatives. I focus on recruitment, resolving workplace challenges, enhancing staff morale, nurturing leaders, mentoring, and assessing performance. I also supervise benefits, payroll, and annual training requirements. My position ensures efficient HR functions across multiple domains. Served as the HR delegate in conducting elevated employee inquiries. Offered assistance in various HR sectors, potentially including new employee orientation and integration, safety adherence and oversight, implementation of performance and talent management programs, and general staff education.

Human Resources Generalist/ Field

Walgreens

Feb 2022 - Jun 2022 (5 months)

Accountable for the implementation and delivery of HR products, services, and solutions to an assigned district in support of activities to ensure HR service delivery excellence. Job Responsibilities: - Supported the HR and Talent Manager to deliver HR programs, services, and solutions. Accountable for identifying, prioritizing, or responding to requests and issues resolution using company-approved HR tools and techniques within established timelines. - Functioned as the HR representative in conducting escalated employee investigations. - Provided support in various HR areas which may include new hire onboarding and assimilation, mergers and acquisition support, safety compliance and monitoring, performance and talent management progra

Professional Recruiter (Contractor)

Nestlé Purina North America

Sep 2021 - Feb 2022 (6 months)

Responsible for ensuring that recruiting programs were aligned with business priorities to hire top talent and build a robust talent network for the largest food company in the world. Responsibilities: - Partnered with leadership to set and implement recruiting strategies and talent-sourcing programs to meet business and operational needs. - Lead full life cycle recruiting process, from requisition posting through souring and offer acceptance. - Worked as a trusted partner to the business on external market trends, including supply and demand, talent demographics, and compensation. - Conducted in-depth intake meetings with the business and their teams to ensure alignment on position, candidate profile, and clarity on roles and respo

Talent Development Specialist

Worlds Finest Chocolate

Dec 2017 - Sep 2021 (3 years 10 months)

Represented the World's Finest Chocolate as an HR Ambassador, overseeing full-time searches for salaried positions at the manager level and below. Lead First-Day Orientation and developed the First-Year Onboarding program. Led employee relations discussions and employee engagement initiatives for effectiveness. Analyzed, identified, planned, and continuously improved annual professional development program offerings. Coordinated external resources for companywide training; concept, created & delivered original training content for WFC-specific needs.

Training Manager

The Chicago Lighthouse

Nov 2017 - Dec 2017 (2 months)

Identified and assessed future and current training needs through job analysis, career paths, annual performance appraisals, and consultation with line managers. Outlined an overall or individualized training and development plan that addressed needs and expectations. Deployed a wide variety of training methods, conducted effective induction, and orientation sessions. Monitored and evaluated training program’s effectiveness, success, and ROI periodically and report on them. Managed training budget. Provided opportunities for ongoing development. Resolved any specific problems and tailored training programs as necessary. Maintained a keen understanding of training trends, developments, and best practices.

Learning And Development Specialist

The Chicago Lighthouse

Feb 2017 - Nov 2017 (10 months)

Determined operational call center strategies by conducting needs assessments, and performance reviews which improved operational duties and leadership. Responsible for training New Hires for the University of Illinois and Cook County Hospitals (Patient Scheduling and Registration utilizing Cerner and PAM systems). Conducted and administered both classroom and e-learning training sessions for new hires and existing staff, classroom prep of training materials, review and preparation, monitored employee progress, updated the Learning Management system, and registered staff for training sessions. Presented new functionality and system changes to current end users. Conducted testing of the training environments and course materials. Reviewed a

Section Manager

Enova International

Feb 2016 - Oct 2017 (1 year 9 months)

Key Achievements: Achieved Section Manager of the Month Awards for performance in exceeding the Quality Assurance goal of 85%. Determined Quality Assurance needs, analyzed data and improved the area over 20% points exceeding the goal. Monitored inbound and outbound calls to ensure customer service met the quality assurance standards. Determined operational call center strategies by conducting need assessments, and performance reviews which reduced collectible accounts by 10%. Accomplished organization goals by accepting ownership for accomplishing new and different requests while exploring opportunities to add value to job accomplishments. Maintained and improved call center operations by monitoring system performance; identified and resolv

Customer Care Supervisor

Comcast

Apr 2013 - Feb 2016 (2 years 11 months)

Managed front-line professionals’ performance based on service level agreements with the aptitude to manage large teams. Developed personal performance plans with CAE's and provided on-going performance feedback and quarterly performance plan reviews. Approved CAE's time, manages schedules and time off requests to meet the needs of the business. MotivateD employees to achieve sales and compliance results and conducted routine office visits and audits. Conducted real-time phone monitoring and coaching to service CAEs in order to maintain required service levels while providing immediate feedback to associates to enhance call quality and increase productivity levels. Facilitated positive employee relations by fostering an environment of ope

Operations Trainer

Comcast

Jan 2007 - Apr 2013 (6 years 4 months)

Facilitated the delivery of standardized training content in a classroom setting to build workforce knowledge, skills, and abilities. Facilitated courses to front-line employees thru the Director level that motivated and improved learner performance which contributed to the success of the organization. Used both internal and external resources to aid in the learning process incorporating the Adult Learning Theory for effectiveness. Ensured all training resources were up to date and relevant. Managed and facilitated in a blended learning environment to ensure a quality learning experience, and partnered with leadership to improve learning gaps or behavioral issues if recognized. Adhered to established policies and procedures related to lear

Customer Service Agent

Comcast

Nov 2005 - Jan 2007 (1 year 3 months)

Responsible for assisting and consulting with customers on products and services by utilizing knowledge, skills, and technology to achieve a world-class sales and service experience Works with moderate supervision/guidance. Accountable for individual results and impact on the team. Core Responsibilities: Represented products and services by sharing and demonstrating product and sales know-how with customers. Provided product demonstrations to educate customers on full product capabilities to maximize their experience. Took a customer-first approach with all customer interactions. Listened and evaluated customer needs and provided appropriate solutions. Achieved sales and customer experience goals and objectives. Provided comprehensive cus

Brandy Fondren

About

Detail

Timeline

Résumé