Brandon Serrano

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Inside Sales Representative

Western Window Systems

Jan 2026 - Current (6 months)

Manage high-volume inbound sales inquiries for residential and commercial window and door solutions, supporting customers from quote to order fulfillment. • Generate and deliver 200+ product quotes weekly using internal pricing and configuration tools, maintaining high accuracy across complex project specifications. • Built and deployed two Al agents in Microsoft Copilot Studio — a Quality & Escalation Router and a Policy & Product Q&A agent — currently used by the sales team to reduce resolution time. • Developing a Power Automate Desktop flow (100+ recorded actions) to automate 30-60 daily order entries, eliminating manual data entry and reducing error risk. • Partner with contractors, dealers, architects, and homeowners to identify proje

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Sales Consultant

ABC Nissan & Mazda

Jun 2025 - Dec 2025 (7 months)

• Sold 8-12 vehicles per month, consistently meeting or exceeding monthly sales targets. • Assisted clients with financing options, trade-in evaluations, and lease agreements to ensure a smooth purchase experience. • Utilized CRM tools to manage leads, track customer interactions, and improve showroom conversion rates. • Maintained deep product knowledge to match customer needs with available inventory, trims, and promotions.

Customer Service & Data Analysis Specialist

Tivity Health

Jul 2022 - Apr 2025 (2 years 10 months)

• Delivered customer service improvements through data-driven analysis, increasing program enrollment efficiency and satisfaction scores. • Used SQL and data analysis tools to manage, clean, and analyze customer data for fitness and wellness programs. • Developed and maintained customer service protocols and training materials, reducing inquiry resolution time. • Collaborated cross-functionally to implement strategies improving customer service workflows and program offerings.

Process Assistant Manager

Amazon

Mar 2019 - Apr 2022 (3 years 2 months)

• Supervised and motivated warehouse associates to meet productivity, safety, and daily fulfillment targets. • Spearheaded process improvement initiatives that resulted in a 15% increase in daily processing efficiency. • Used Kiva metrics to coach associates on performance, working directly with Area Manager to exceed operational goals. • Implemented and enforced safety protocols, retraining associates to improve compliance and reduce incidents.

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