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Brandon Sandler
About
Detail
Texas, United States
Résumé
Jobs
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Contractor Payment Operations SpecialistFORWARDFeb 2025 - Jun 2025 (5 months)• Architected end-to-end merchant onboarding and identity verification, fraud prevention, and payment processing integrations, improving approval speed by 25%. • Partnered with Product and Engineering to refine onboarding workflows, introducing automation that reduced manual touchpoints by 40%. • Monitored live application dashboards, flagged early risk signals, and communicated action plans to stakeholders, boosting on-time completion by 15%. • Collaborated with customer support and fraud teams regularly during the onboarding timeline.- Migration Onboarding SpecialistTherapy BrandsMar 2024 - Jan 2025 (11 months)• Coordinated surprise-and-delight deliverables (custom brand guides, welcome gifts) in partnership with Creative Services.
- Fulfillment & Onboarding SpecialistGrubhubOct 2021 - Jun 2023 (1 year 9 months)• Managed 50+ SMB merchant accounts through full application lifecycle identity verification, fraud mitigation, and payment activation, achieving 110% of quarterly targets. • Collaborated with operations, fraud, and support teams to introduce new playbooks that decreased fraud-related ticket volume by 35%. • Delivered structured onboarding roadmaps and system configurations to align platform capabilities with unique client workflows. • Identified friction in ticketing processes; partnered with JIRA administrators to optimize triage and resolution workflows, improving SLA adherence by 20%.
- Customer Support SpecialistGrubhubNov 2018 - Oct 2021 (3 years)• Troubleshot complex technical and billing issues, maintaining a 95% satisfaction rating. • Refined internal knowledge-base articles and escalations process, boosting team response efficiency by 25%.
Education
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- High School DiplomaMcNeil High SchoolAug 2013 - May 2016 (2 years 10 months)