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Brandon Peña

About

Detail

Santo Domingo Province, Dominican Republic
Contact Brandon regarding: 
Flexible work
Starting at USD10/hour

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • Lisinski Law Firm
    Intake Support Specialist
    Lisinski Law Firm
    Jan 2024 - Current (2 years 4 months)
    Conducted high-volume consultations with potential clients seeking legal immigration services, building rapport and trust from the first interaction. Evaluated case eligibility with a strong understanding of immigration law criteria, delivering clear, actionable next steps. Guided clients through pricing, payment plans, and firm policies - increasing conversion rates and client satisfaction.
  • Full Sail University
    Admissions Support - Customer Service
    Full Sail University
    Jan 2023 - Dec 2024 (2 years)
    Generate and qualify 100+ leads monthly, maintaining a 95% data accuracy rate Increased prospective student engagement by 30% through personalized outreach strategies Optimize lead-to-enrollment conversion rate, contributing to a 15% increase in admissions Manage and analyze data in CRM system, producing weekly performance reports
  • The New York Times
    Retention Specialist - Customer Service
    The New York Times
    Jan 2022 - Dec 2023 (2 years)
    Achieved 75% success rate in customer retention through personalized negotiation strategies Resolved 50+ daily inquiries related to technical issues, billing, and account management Handled 60+ daily customer interactions, maintaining a 98% satisfaction rate
  • Florida blue
    Customer Service Representative - QA Junior
    Florida blue
    Jan 2021 - Dec 2022 (2 years)
    Managed 70+ daily calls, providing comprehensive health insurance policy information Achieved 97% accuracy in claims and billing inquiries, surpassing team average by 10% Conducted quality assurance for new hires, improving team performance by 25%
Education verified_user 0% verified
  • Universidad del Caribe
    Bachelor of Computer and Systems Security
    Universidad del Caribe
    Jan 2023 - Current (3 years 4 months)
    Relevant Coursework: Network Security, Ethical Hacking, Cryptography, Risk Management Participating in cybersecurity competitions and workshops to enhance practical skills