Brandon Garcia

As a Content Reviewer at WEBTOON, I review and moderate webcomic content for compliance with the platform's Community Guidelines and Terms of Service. I apply my communication design skills and knowledge to ensure the quality and diversity of the content, as well as the safety and satisfaction of the users. I work with a team of reviewers and supervisors to resolve complex or ambiguous cases and provide feedback and suggestions for improvement. I have over two years of experience in content moderation and trust and safety, working as a Content Moderator / Trust & Safety Agent at Apex Systems. There, I handled flagged content for various clients, such as YouTube, TikTok, and Facebook, and made decisions on whether to remove or leave the content up based on the client's policies and guidelines. I also provided technical support and customer service to users and escalated issues to the appropriate teams. In addition, I have experience in sales and technical support, working as a Sales Representative at Firestone Complete Auto Care and a Technical Support Representative at ADT. In my spare time, I enjoy participating in esports, making content, and gaming competitively. I am proficient in a variety of software and computer systems, such as Adobe, Microsoft, and Google. I am passionate about problem solving and user experience, and I look forward to new challenges and opportunities in the esports industry.