Brandon Erlacher

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Client Relationship Manager (Formerly Provider Recruiter)

Mountain Park Health Center

Mar 2024 - Mar 2025 (1 year 1 month)

- Served as the main point of contact for 50+ providers through their onboarding and integration, ensuring a seamless, personalized experience. - Anticipated needs and solved issues proactively by maintaining consistent communication between providers, operations, and leadership. - Used applicant tracking systems (iCIMS, Workday) to track progress, resolve delays, and report on key performance indicators such as time-to-productivity and engagement. - Enhanced client satisfaction by aligning service delivery with both individual expectations and organizational goals. - Leveraged data analysis skills to optimize recruitment and workforce planning strategies, pulling and interpreting data from our applicant tracking system to identify bott

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Client Success Associate (Formerly Physician Recruiter)

ProLocums

Nov 2023 - Mar 2024 (5 months)

Managed customer accounts across multiple specialties, facilitating successful placements through a deep understanding of client needs. Collaborated closely with internal departments (credentialing, sales, and operations) to ensure smooth service delivery. Streamlined onboarding and documentation workflows to improve client ramp-up time and satisfaction scores. Delivered tailored support, resulting in higher retention and repeat engagement. Additionally, leveraged data analysis to drive performance and enhance client satisfaction, utilizing insights to track provider availability, fill rates, and time-to-placement across specialties and regions. This analytical approach enabled the identification of market gaps and prioritization of urgent

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Client Solutions Specialist (Formerly Physician Recruiter)

CompHealth

Oct 2021 - Sep 2023 (2 years)

Owned full customer lifecycle for physicians and healthcare clients—from needs discovery and • • onboarding to follow-up and problem resolution. Negotiated offers and ensured compliance, acting as the client's strategic advisor during decision making. Collaborated with cross-functional teams to deliver measurable results, routinely exceeding placement and retention targets. Leveraged CRM tools and data insights to inform strategic planning and stakeholder updates.

Financial Services Manager (Client-Facing)

Independence University

Feb 2015 - Aug 2021 (6 years 7 months)

Directed a team serving over 5,000 students annually, guiding them through complex funding processes with high satisfaction rates. Developed communication strategies and support frameworks that improved clarity, reduced errors, and ensured compliance. Built long-term relationships with internal and external partners to optimize outcomes and foster trust. Additionally, leveraged data analysis skills, similar to those used in Salesforce, to drive strategic decisions and enhance service delivery. By analyzing key metrics such as client feedback and engagement trends, I was able to tailor our support strategies effectively, ensuring that we met the diverse needs of our student population while maintaining high satisfaction and compliance standa

Personnel Specialist (Active Duty)

United States Navy

Jan 2009 - Jan 2013 (4 years 1 month)

Provided administrative support and personnel services to over 1,000 active-duty service members, including pay, benefits, and career progression support. Served as a trusted point of contact for internal stakeholders, resolving sensitive personnel issues with professionalism and confidentiality. Maintained accurate records and streamlined workflows in compliance with Navy HR policies and federal regulations. Honed discipline, adaptability, and team-oriented problem-solving skills in a fast-paced and high-stakes environment. Additionally, utilized data analysis skills to enhance mission readiness and team performance by gathering and interpreting personnel readiness reports, training completion rates, and deployment schedules. This data-dri

Brandon Erlacher

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