Brandon Colina Engineering Manager

Manager, Innovation Engineering

PagerDuty

Aug 2023 - Sep 2023 (2 months)

• Guides others on how to live the business mission by demonstrating through words and actions: to be the preferred supplier through total customer satisfaction. * Strong partnerships with the internal teams and communication with senior and executive leadership. *Ensure that the team communicates quickly and effectively with customers, whether it's regarding new features, service disruptions, or simply responding to queries and concerns. This builds trust and ensures that the customer feels valued and heard. • Expertly solves, even the most difficult and escalated, customer problems; as a result, strengthens the relationship with the customer • Teaches others how to talk to customers (internal or external) to find out what they want a

Senior Innovation Software Engineer

PagerDuty

May 2022 - Aug 2023 (1 year 4 months)

• Lives the business mission by demonstrating through words and actions: to be the preferred supplier through total customer satisfaction • Quickly and effectively solves, even the most difficult, customer problems; as a result, strengthens the relationship with customer • Talks to customers (internal or external) to find out what they want and how satisfied they are with what they are getting; takes action with the information collected • Lets customers know he/she is sincerely willing to work with them to meet their needs; gives customers a sense of confidence in him/her • Regularly measures and tracks customer satisfaction; takes action with the information collected • Consistently presents a cheerful, positive manner with customer

Senior Software Engineer

PagerDuty

Feb 2022 - May 2022 (4 months)

• Lives the business mission: to be the preferred supplier through total customer satisfaction • Quickly and effectively solves customer problems • Talks to customers (internal or external) to find out what they want and how satisfied they are with what they are getting • Lets customers know he/she is willing to work with them to meet their needs • Finds ways to measure and track customer satisfaction • Presents a cheerful, positive manner with customers

Senior/Lead Software Engineer

GlobalLogic

Sep 2021 - Feb 2022 (6 months)

Semi Senior Software Engineer

GlobalLogic

Aug 2020 - Sep 2021 (1 year 2 months)

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Software Analyst

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Brandon Colina

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