Brandon Castro

Brandon Castro

About

Detail

Colorado, United States
Contact Brandon regarding: 
work
Full-time jobs
Starting at USD55k/year

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • D
    Administrative & CRM Operations Specialist
    Deep Earth
    Feb 2025 - Current (1 year 5 months)
    • Manage CRM operations supporting onboarding and customer success programs. • Analyze customer behavior trends and surface insights to improve retention. • Support workflow setup and troubleshoot issues impacting customer adoption. • Collaborate across teams to enhance customer experience and internal efficiency.
  • HighLevel
    Customer Success Advisor
    HighLevel
    Apr 2023 - Apr 2025 (2 years 1 month)
    • Led onboarding sessions and trained customers to increase product adoption. • Handled high-volume CRM-related support across integrations and automations. • Conducted customer check-ins and identified opportunities to improve satisfaction. • Provided customer insights to Product and Engineering for strategic improvements.
  • TEKsystems
    Onboarding Operations Specialist
    TEKsystems
    Mar 2021 - Apr 2023 (2 years 2 months)
    • Coordinated onboarding workflow requirements across teams and stakeholders. • Supported new user onboarding through guided setup and documentation. • Created process instructions to improve training and customer readiness.
Education verified_user 0% verified
  • H
    HighLevel Certification
    Jan 2024 - Jan 2025 (1 year 1 month)
  • Liberty University
    Associate's Degree in Kinesiology
    Liberty University
    Jan 2015 - Jan 2017 (2 years 1 month)
    GPA: 3.8