Brandon Cardenas
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Brandon Cardenas

Brandon Cardenas

About

Detail

Bogota D.C., Colombia

Timeline

work
Job

Résumé

Jobs verified_user 0% verified
  • Concentrix
    Senior Team Leader
    Concentrix
    Feb 2024 - Feb 2025 (1 year 1 month)
    As Senior Team Leader, I was a founding member of a new health account in Colombia, additionally developing the nesting structure for it. Maintaining constant communication with a team of 8 TLs, management, and the client, I supervised and managed team performance, providing feedback and resolving issues. I promoted innovation and continuous improvement to increase efficiency and productivity, meeting the set monthly and quarterly goals.
  • Concentrix
    Changed leader
    Concentrix
    Jul 2023 - Feb 2024 (8 months)
    As Change Leader, I worked with 8 Team Leaders and an external consultant on 3 campaigns. I focused on coaching effectiveness by conducting triads, supported by my certification in continuous improvement techniques for coaching. I guided and advised on creating action plans using a rigorous methodology and results analysis. I provided feedback and support to Team Leaders to meet their goals, maintaining direct communication with the client for their comprehensive growth.
  • Concentrix
    Sales team leader
    Concentrix
    Jun 2021 - Jul 2023 (2 years 2 months)
    Team Leader for two sales and loyalty campaigns, managing teams of 15 people. Dedicated to driving performance and achieving results through coaching methods and daily follow-ups. Focused on interpersonal skills, meeting OM requirements, maintaining constant communication with the client, analyzing root causes, and developing strategies to reach the required monthly goals
  • Concentrix
    Sales agent
    Concentrix
    Dec 2020 - Jun 2021 (7 months)
    Call center agent for a sales, customer service, billing, and technical support campaign for a leading telecommunications company in the United States. Specialized in effective communication strategies for billing advice and closing sales, assisting clients residing in the United States with 90% of interactions in English. Skilled in problem identification and resolution, providing high-quality service ensuring customer satisfaction.
Education verified_user 0% verified
  • U
    Arquitectura
    Univercidad Catolica De Colombia