Senior Manager, Multiple Roles
Gusto
Nov 2016 - Sep 2021 (4 years 11 months)
Senior Manager, Customer Success (2020 - 2021): Created a sales-focused revenue center within Customer Success, doubling revenue in 6 months. Developed KPIs for the CS organization, driving retention, expansion, and upsell performance. Penetrated new market segments with tailored growth strategies. Sales Manager & Senior Sales Associate (2016 – 2020): Scaled the sales organization by 160%, leading recruitment, training, and performance optimization. Achieved top-tier team performance, recognized as the highest-producing manager in the organization. Spearheaded sales methodology redesign, boosting win rates and deal velocity. Additionally, utilized data management skills to run reporting and create dashboards, enhancing operational insights