Bourdon

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Production Specialist

Prestige Printing and Graphics

Jun 2022 - Sep 2023 (1 year 4 months)

At Prestige Printing and Graphics, I fulfilled customer orders with high accuracy, adhering to detailed specifications and maintaining company standards. My expertise in printing, both theory and techniques, ensured consistently high-quality results, while my ability to deliver exceptional service made me a trusted point of contact for customers, vendors, and technicians alike. Beyond my direct production responsibilities, I played a key role in maintaining organization within the warehouse, tracking supply inventory, and streamlining shop procedures. During the company's expansion, I actively designed solutions to improve workflow efficiency and optimize the floor plan, ensuring seamless inventory and equipment management.

Warehouse Associate/Trainer

Truepill

Nov 2021 - Mar 2022 (5 months)

As a warehouse associate and trainer at Truepill, I processed, packed, and shipped orders with meticulous attention to detail, troubleshooting errors and optimizing fulfillment efficiency. My responsibilities extended beyond daily operations—I managed inventory through the SnapFulfil platform, ensuring accurate stock levels and timely replenishments. Additionally, I facilitated team communication between warehouse leads and associates and took the initiative to train new hires in all aspects of order processing and warehouse procedures. My leadership and adaptability made me a key figure in maintaining operational success.

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Live-Stream Host/Personality

Bumble Boricua

Aug 2020 - Apr 2024 (3 years 9 months)

As a live streamer, I cultivated an audience of over 12,000 followers (across two platforms) by producing engaging live content centered around karaoke performances and thought-provoking discussions on culture, philosophy, and popular trends. Through strategic self-promotion and creative design, I crafted advertising materials using Adobe Photoshop, Adobe Illustrator, and the Canva application to enhance brand recognition and increase my visibility. Later, I expanded my expertise to video promotions for colleagues and friends, leveraging multimedia tools to create compelling visual narratives.

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Production Specialist

FedEx Office, Inc.

Jul 2012 - Jul 2020 (8 years 1 month)

During my tenure at FedEx Office, I played a pivotal role in overseeing production workflows, ensuring timely completion of print orders with a focus on quality and efficiency. Leading a team responsible for executing high-volume printing projects, I made critical decisions that optimized operations and minimized errors. My problem solving abilities were instrumental in addressing complex customer requests, balancing expectations with production realities, and driving the trust of my team, managers, and customers through innovative solutions.

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Customer Service Representative

Office Depot, Inc.

Apr 2010 - Jun 2012 (2 years 3 months)

I consistently provided outstanding customer service and built strong rapport with Office Depot customers and staff through courteous and professional communication via phone and email. My role involved expertly explaining products and services, including effective up-selling, while instilling confidence in the brand. I efficiently managed and scheduled incoming print requests from various channels, meticulously conveying customer expectations to production to minimize errors and ensure timely delivery. Furthermore, I excelled at resolving complaints with empathy and confidence, responding to inquiries skillfully, and calmly addressing challenges to ensure a positive outcome. My extensive knowledge of Office Depot systems like NowPrint and

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Client Support/Project Manager

Mar 2007 - Jul 2009 (2 years 5 months)

As a dedicated project manager, I effectively oversaw diverse print and promotional projects from inception to completion, consistently meeting client specifications and deadlines. I meticulously prioritized customer orders, understanding their urgency, and adeptly managed vendor relationships through accurate purchase orders. A core part of my role involved maintaining exceptional customer communication, providing clear updates, and proactively addressing concerns. Leveraging my extensive background in print and graphics, I guided client decisions to ensure optimal quality, enhancing their overall experience. I also expertly resolved any issues promptly and cost-effectively, always aiming to maintain positive client relationships. Through

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