Santiago Botero Business Intelligence

Operations Manager

DealMaker

May 2025 - Current (1 year 6 months)

Project Manager

WYN Solutions

Mar 2023 - May 2025 (2 years 3 months)

At WYN Solutions, I managed delivery of compliant marketing projects for U.S. dealership clients — coordinating timelines, tracking execution, and ensuring legal and OEM standards are met across high-volume, multi-team workflows.

Key contributions:
• Support 224 U.S. clients per month by ensuring on-time delivery of legally compliant creative assets — protecting co-op eligibility and revenue opportunities
• Coordinate daily with Account Directors, Client Service Reps, Designers, and SEO teams to resolve blockers and keep execution aligned across departments
• Maintain Workfront dashboards to track status, surface blockers, and provide real-time visibility to internal and client stakeholders

Customer Succes Manager

GP Transco

Apr 2022 - Jul 2022 (4 months)

At GP Transco, I used data analysis and stakeholder coordination to improve driver efficiency and reduce project cancellations — helping prioritize high-value routes and ensure operational continuity with limited fleet capacity.

Key contributions:
• Used internal reporting system, Power BI and SQL to analyze driver performance and recommend routing decisions — improving resource utilization and profitability under fleet constraints
• Helped reduce cancellations and improve project delivery volume by 10% by ensuring timely driver reassignment and communication with key clients
• Delivered KPI reporting in weekly stakeholder meetings, combining visual dashboards with context to support decision-making and cross-team

Customer Sucess Manager

GP Transco

Jan 2022 - Aug 2022 (8 months)

● Measure KPI’s of ops team taking utilizing PowerBI and SQL ensuring compliance with weekly and monthly indicators given by the company to achieve assertive decision making.
● Communicate with clients effectively information and follow up with respect to projects in development to meet business requirements, sprint deadlines and budget, developing strategies and planning to achieve all variables.
● Eliciting requirements from stakeholders and writing clear user stories to be ready for sprints.
● Working with international developers to clearly explain projects and Jira stories, making sure business requirements are met.

Business Analyst

LafargeHolcim ABS

Apr 2021 - Apr 2022 (1 year 1 month)

At LafargeHolcim, I supported process improvements and project delivery for U.S.-based clients by analyzing internal workflows, reducing inefficiencies, and helping teams meet demanding turnaround timelines in supply chain and public sector contexts.

Key contributions:
• Led internal system upgrade from legacy processes to SAP, reducing purchase order entry times by 60% and improving data accuracy across client accounts
• Used Power BI to track operational KPIs such as order throughput and time-to-completion — increasing daily order processing volume by 60% through improved visibility
• Improved internal stakeholder alignment and reduced client turnaround times by streamlining data entry, eliminating redundant comm

G

Business Analyst

GLT

Sep 2019 - Sep 2021 (2 years 1 month)

● Having effective and clear communication with customers to know changes, new features or follow up process on different projects.
● Creation of user stories in Jira, making respective notes if needed for dev team.
● Scoping potential requirements and assessing CRM implications to make sure requirements for devs and stakeholders are effectively met.
● Leading project planning and product management requirement sessions.
● Delivering the promised user stories per sprint, with accurate story points and estimations

Project Manager

GLT Logistics

Sep 2019 - Apr 2021 (1 year 8 months)

At GLT Logistics, I managed supplier-focused projects related to goods ordering and fulfillment — working closely with clients to capture requirements, improve satisfaction, and increase repeat project volume across key accounts.

Key contributions:
• Led delivery of multiple supplier projects that achieved 20%+ profit margins, tracked through Salesforce, driven by improved client experience and streamlined execution
• Increased new project requests by improving turnaround time and communication clarity, helping retain existing clients and close new business
• Used Salesforce to manage client communication, feedback loops, and project tracking across varied logistics needs.

Data Analyst

Genius Sports

Jan 2019 - Sep 2019 (9 months)

At Genius Sports, I supported platform engagement and revenue growth by analyzing usage patterns, visualizing trends, and contributing to machine learning simulations that helped users forecast outcomes based on historical behavior.

Key contributions:
• Built and delivered actionable reports using MySQL, Excel, Power BI, and Tableau — enabling pattern recognition and strategic forecasting for user behavior and engagement
• Supported internal ML simulations to predict platform odds and gamification outcomes based on historical performance data
• Reduced data prep time by 20% by improving how raw databases were cleaned, structured, and delivered for stakeholder use

Live Data Analyst

Genius Sports

Jan 2019 - Aug 2019 (8 months)

International Logistics Coordinator

Francorp Inc

Jun 2017 - Feb 2018 (9 months)

At Francorp, I managed international procurement and supplier logistics — overseeing container imports, analyzing vendor performance, and helping reduce both cost of goods and time to fulfillment across 17 national retail locations.

Key contributions:
• Used Revenova to manage purchase orders, vendor coordination, and inbound container shipments of raw materials and kitchen equipment
• Negotiated supplier and freight pricing to reduce supply chain costs while improving delivery speed and reliability
• Avoided a $1,000 customs fine by proactively resolving an import issue through direct negotiation and escalation with airport authorities

F

Assistant of national and international purchases and supply

Francorp SAS

Jan 2017 - Dec 2017 (1 year)

In charge of purchases to suppliers, coordinate the supply to salespoints, collection and invoicing to suppliers with debit or credit notes, negotiation with international suppliers, creation of customers in databases, maintenance programming to machines in points of sale, tracking international cargo, import planning ( means of transport, deposit, customs agent, internal transport, insurance, documentation), inventory control on warehouses.

A

Analista de importaciones

Arquiseñal

Oct 2016 - Jun 2017 (9 months)

At Arquiseñal, I independently managed the international import process for Banco ITAU’s retail expansion — overseeing vendor negotiations, container logistics, and customs coordination for store openings across four major Colombian cities.

Key contributions:
• Negotiated directly with Brazilian suppliers and coordinated international freight for four full container shipments of retail equipment
• Managed customs documentation, import timing, and last-mile delivery using Excel to meet tight client deadlines for ITAU branch launches
• Resolved supply chain and sequencing issues to ensure all equipment arrived and cleared customs on schedule, avoiding project delays

A

Assistant of international purchases at

Arquiseñal Ltda

Jun 2016 - Dec 2016 (7 months)

In charge of negotiating the materials for the opening of new offices for Itau Bank in Colombia, advertising materials and all the office equipment required for the opening of multiple offices. Negotiation with suppliers abroad (Brasil), tracking of merchandise (international and national transport), contracting international cargo agent as well as the national agent, carrying out customs process and documentation payment and invoicing of suppliers.

Santiago Botero

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