Boris Leguia

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INTERPRETER & ENGLISH INSTRUCTOR

May 2024 - Current (2 years)

• Provide real-time English-Spanish interpretation for medical consultations, school meetings, law enforcement interactions, and immigration proceedings. • Teach English to students of various levels, focusing on fluency, grammar, and comprehension. • Develop customized lesson plans and strategies to enhance language acquisition.

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Customer Service Team Lead

Intouch CX Colombia

Mar 2021 - Jan 2024 (2 years 11 months)

• Managed and coached multiple customer support teams to exceed performance KPIs. • Implemented training programs to improve service quality and agent efficiency. • Provided backup support as Senior Team Leader and Operations Manager. • Optimized workflow processes using Nice, Salesforce, and Zendesk.

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Subject Matter Expert (SME)

Intouch CX Colombia

Jan 2021 - Mar 2021 (3 months)

• Designed and delivered training for new hires and existing staff to enhance program knowledge. • Conducted quality assessments and provided feedback to improve customer interactions.

English Coordinator

Brave

Nov 2019 - Apr 2020 (6 months)

• Led the development and implementation of English programs for various age groups. • Managed and trained a team of English teachers to ensure high teaching standards. • Designed interactive curricula that improved students' language proficiency and engagement.

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English Coordinator

MINI WORLD KINDERGARTEN

Oct 2018 - Nov 2019 (1 year 2 months)

• Designed and implemented an engaging English curriculum for young learners. • Conducted English language classes and organized cultural exchange activities.

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English Teacher

English Time

Oct 2018 - Nov 2019 (1 year 2 months)

• Taught English to students of various age groups, focusing on advanced proficiency. • Provided academic guidance, study strategies, and goal setting support. [IMAGE]

English Teacher

Gimnasio La Cima

Apr 2018 - Oct 2018 (7 months)

• Taught English to primary and high school students, fostering interactive learning.

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English Instructor

Interlink School

Apr 2018 - Jul 2018 (4 months)

Taught English to professionals in the oil industry, adapting lessons to technical needs.

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