Boris Cherny

Restaurant Operations Consultant

US Foods

Jan 2025 - Current (1 year 5 months)

• Led operational assessments and implemented strategic solutions across 300 restaurants, focusing on menu engineering, prime cost optimization, and CX enhancements, resulting in measurable improvements in profitability and efficiency • Delivered over 20 hands-on consultations and workshops, covering financial analysis, digital marketing, labor management, and technology adoption, helping independent operators drive growth and streamline operations • Partnered with sales managers to modernize and unify all aspects of operations for their restaurant customers, leading the deployment of integrated tech platforms, custom marketing engines, and data-backed plans tailored to each business's goals

C

Director, Restaurant Operations

Citrin Hospitality

Jun 2024 - Sep 2024 (4 months)

• Multi-unit restaurant and project management for over 200 employees across seven properties; $17M annual revenue • Company-wide onboarding onto Craftable ($950,000 inventory) and Fourth; overhauled internal reporting to generate more actionable labor costs and sales insights using Toast data; trained property-level managers accordingly • P&L management, reduced controllable expenses by 5%; streamlined line-level processes across five locations; developed dashboard for tracking customer reviews; leadership development for three general managers

H

Intern & Analyst – Transformation Management

Holland America Group

Jun 2023 - Nov 2023 (6 months)

• Led team of 15 as project manager for migrating job board site to be hosted internally; documented RACI charts, partnered with key stakeholders to reimagine site, simplify application process, and better promote brand's identity • Seasonal employee journey mapping; identified opportunities for improving candidate experience; presented plan to SVP • Created database for tracking 189 housing centers for 4,400 seasonal employees; conducted financial analysis and developed $2.74M annual savings proposal for future housing strategy

R

Strategist

Rem and Company Social Impact Initiative

Sep 2020 - Jan 2021 (5 months)

• Led team of five in pro bono engagement to bolster customer acquisition and retention for craft caramel maker during COVID-19 pandemic; designed SEO strategy to increase web traffic and built KPI dashboard to highlight targeted metrics • Researched and developed detailed guidance on CRM solutions, gift card programs, distribution channel expansion strategies, and new product opportunities to identify 11 solutions for increasing revenue; presented insights to client

M

Director, Special Projects

Manresa Restaurant

Jul 2017 - Jul 2022 (5 years 1 month)

• Strategized and implemented sustainability initiatives to ensure environmental preservation and community engagement • Developed operations training manual resulting in 33% decrease in new-hire onboarding times to achieve job readiness • Other roles held across spectrum of FOH operations: captain, sommelier, bartender, back-server, food-runner

B

General Manager

Bon Vivant Cafe

Jan 2016 - Dec 2016 (1 year)

• Led recruiting, hiring, training, scheduling, payroll, P&L oversight, distributor coordination, inventory management, and banquet services for restaurant with $1.2M in annual revenue, ensuring strong customer service and cost-effective operations • Initiated seasonal food and beverage menu design, and developed innovative happy hour program incorporating local social media engagement, generating $120,000 in new revenue and expanding followers by ~900%

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