Catalina Borda Sr. Manager Customer Success

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Chief Customer Officer

Talento cloud

May 2024 - Current (2 years 3 months)

Sr. Manager of Patient Success

Carbon Health

Jun 2021 - Current (5 years 2 months)

- Assisted with accurate and strategic data-driven decisions to improve customer success, mapping and identifying trends in customer behavior and user experience. - Incorporated strategies that drove client retention, renewals, upselling, and customer satisfaction across the team, successfully overachieving all company-set individual and department KPI targets. - Liaised with internal teams including Sales, Customer- Support, Clinical, and Product and Engineering, ensuring customers derive the maximum value from the product and service. - Fostered an environment of continuous process and staff improvement, managing operations focused on increasing operational efficiency and the attainment of key business metrics. - Integrated Change Managem

Human Resources Generalist (HR BP)

Teleperfomance

Apr 2019 - Feb 2021 (1 year 11 months)

- Improved employee experience, strategically measuring and intervening in every key moment of the life cycle within the company, ensuring individual experiences have a major impact on the health and success of accounts. - Drove accounts' revenue growth by conducting business needs analysis that anticipated, isolated, and addressed problematic errors that were driving up costs. - Established successful relationships with C-level and management, conveying complex ideas and data in written, presentation, and verbal formats to assist with factual decision-making. - Designed and executed monthly retention and engagement strategies by addressing accounts' specific needs, and nurturing the employer-employee relationship through effective leadersh

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Talent Acquisition & Development Coordinator

Universidad de La Sabana

Jan 2018 - Apr 2019 (1 year 4 months)

- Directly coordinated the entire lifecycle of staffing and recruitment, ensuring the talent and skills necessary to create a leading workforce of motivated, qualified personnel. - Conducted proficiency assessments and ensured that business units were adequately staffed both numerically and without any capability gaps. - Designed a talent development program that encompassed high-potential identification and management, career development, and succession plans. - Liaised with hiring managers to understand new talent needs and align the development of existing talent with business needs. - Integrated department KPIs ensuring contribution to decision-making. - Built and updated job descriptions, policies, procedures, and continuous improvemen

Catalina Borda

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