Bonnie Moreno MARKETING / HOSPITALITY

T

In-House Concierge Supervisor

TAFER Resorts: Garza Blanca and Mousai Hotels

Apr 2024 - Current (2 years 1 month)

In charge of the on-site welcome team for all types of clients, presenting the property and its features to the guest, promoting the vacation club by providing personalized service.

L

Exclusive butler for vacation club members

Legendary Vacation Club at Hard Rock Vallarta

Apr 2023 - Apr 2024 (1 year 1 month)

Personal assistant for club members, promoting restaurants, spa services and entertainment in each member's schedule according to their vacation style, while mainly prospecting clients for membership presentations.

T

Marketing executive and Hotel concierge

TAFER Resorts: Garza Blanca and Mousai Hotels

May 2020 - Apr 2023 (3 years)

Direct service and the first point of contact for newcomers, in search of attendance at breakfast and property tours to all prospects during each holiday season as the main goal.

M

Marketing executive and Hotel concierge

Marriott Vacations Worldwide at The Westin, Vallarta

Oct 2019 - May 2020 (8 months)

Handling arrivals and check-ins, managing the guest log by categories, and directing them to the company's vacation membership program.

C

Bilingual Collections Executive

Concord Services Corporation

Dec 2018 - Oct 2019 (11 months)

Management of the client portfolio for monthly collections, as well as handling, clarification, and problem-solving during the collection process.

H

Bilingual Reservations and Collections Executive

Hotelera Palace Resorts

Mar 2018 - Dec 2018 (10 months)

Attention and support to members for making reservations, managing the billing process with a dedicated sense of urgency and adaptability aimed at increasing the initial/final sale of the stay.

R

Bilingual Reservations and Collections Executive

RCI Travel

Mar 2017 - Feb 2018 (1 year)

Achievement of monthly goals in % of collections, providing confidence when making new reservations or modifying existing ones, according to the type of prospect.

F

Activation Executive

Fiesta Americana Vacation Club

May 2010 - Mar 2017 (6 years 11 months)

Dialing of the generated pipeline both in sales rooms and in the contact center to meet the monthly budget assigned to the area, as well as confirming scheduled reservations, providing clarification and solving problems generated by packages that do not meet the quality standards set by the area, generating sales from packages for referrals obtained from the records of the pipeline assigned monthly.

Bonnie Moreno

About

Detail

Timeline

Résumé