Bonita Odum

O

Clinical Administrative Coordinator

Optum WellMed - UnitedHealth Group

Mar 2026 - Current (5 months)

• Serves as primary administrative liaison for a WellMed PCP office — coordinating patient care activities, managing referrals, and supporting clinical staff to ensure seamless care delivery for Medicare Advantage members. • Conducts outbound member outreach to schedule appointments, screen for social determinants of health, and connect patients with community resources and care coordination support. • Maintains accurate documentation across EMR and internal systems; ensures compliance with CMS regulations, health plan partner policies, and Utilization Management standards. • Functions as part of an interdisciplinary care team - collaborating with physicians, social workers, and case managers to facilitate care planning and resolve patient

B

Founder & Executive Director

Bonita GLAM Academy Inc.

Aug 2025 - Current (1 year)

• Leads all grant writing and proposal development for a Georgia-registered 501(c)(3) nonprofit — researching funding sources, drafting applications, and managing submission timelines and funder follow-up communications. • Manages Letters of Agreement and partnership documentation with external organizations including salons, manufacturers, and workforce development partners. • Tracks and reconciles program budgets, scholarship disbursements, and grant-funded expenditures; maintains documentation for compliance and reporting purposes. • Coordinates across internal and external stakeholders to ensure program objectives are fulfilled and funding requirements are met on time.

Eligibility Authorization Audit Specialist

Natera

Jan 2024 - Jun 2025 (1 year 6 months)

• Reviewed and audited 60+ prior-authorization cases daily for accuracy and payer compliance — the same precision and attention to detail required in grant proposal review and reconciliation. • Identified workflow inefficiencies and recommended process improvements adopted across departments; supported staff training on updated compliance procedures and audit standards. • Served as cross-departmental liaison on escalated cases, coordinating between internal teams and external payers to resolve discrepancies and ensure accurate outcomes.

Licensed Life Insurance Agent

Primerica

May 2023 - Aug 2023 (4 months)

• Conducted client consultations and needs assessments in a regulated financial services environment; managed documentation and compliance requirements for policy submissions.

Financial Counselor I

Children's Healthcare of Atlanta

Aug 2022 - Sep 2023 (1 year 2 months)

• Managed patient enrollment in Medicaid, Medicare, and financial assistance programs — coordinating with internal departments and external agencies to complete applications accurately and on time. • Maintained detailed case documentation and monitored daily queues to ensure compliance with program requirements and timely resolution.

G

Founder & Brand Owner

Glam Groceries®

Jan 2021 - Current (5 years 7 months)

• Conceived and launched a federally trademarked cosmetics brand — managing product development, manufacturer relationships, and brand identity from concept through physical product launch. • Secured USPTO trademark registration in 2022; manages ongoing brand development and e-commerce operations.

U

Referral Coordinator / Prior Authorization Specialist

UNIVERSITY OF ROCHESTER STRONG MEMORIAL HOSPITAL

Feb 2019 - Jul 2022 (3 years 6 months)

• Processed prior-authorizations and urgent medical referrals with full documentation accuracy and payer compliance; managed high-volume queues requiring precision and follow-through. • Coordinated across multiple internal departments and external insurance partners to resolve issues and maintain workflow integrity.

X

Senior Agent & Team Lead

Xerox (Verizon Wireless)

Nov 2013 - Sep 2016 (2 years 11 months)

• Led a team of 7–10 agents; delivered structured onboarding, coaching, and performance improvement programs in a high-volume call center environment. • Produced process documentation and audit reports to support operational efficiency and quality standards.

D

Outbound Sales Agent

Dial America (Sirius XM)

Jan 2010 - Dec 2010 (1 year)

• Met and exceeded daily targets in a high-volume outbound commission sales environment; built stakeholder communication and follow-up skills foundational to relationship management.

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