German Rodrigo Fernández de Quevedo

C

Customer Support Associate

Dec 2023 - Current (1 year 6 months)

At Nomad, I work in the Customer Support team, where I serve as a direct point of contact for our customers. I assist with a wide range of inquiries—from product recommendations and order troubleshooting to warranty claims and post-purchase support. My role focuses on delivering clear, empathetic, and professional communication while ensuring each customer has a smooth and positive experience with our brand. Nomad specializes in premium accessories designed for Apple products, including iPhone cases, Apple Watch bands, iPad accessories, screen protectors, and more. My daily work involves resolving customer concerns, providing product knowledge, and representing Nomad's commitment to quality and service. I take pride in offering detailed,

SeniorSales Professional

Porch Group

Jan 2023 - Oct 2023 (10 months)

Bilingual CustomerService Representative JSR My responsibilities encompass a range of tasks, including coordinating and facilitating the administrative processes that keep moving companies running smoothly. From optimizing scheduling to ensuring accurate documentation, my efforts directly impact the efficiency and effectiveness of our partner companies' operations. Within this dynamic role, I take immense pride in driving the customer-centric ethos of our company. Through my unwavering commitment to delivering excellence, adept problem-solving skills, and seamless customer interactions, I contribute to the continued success and reputation of our administrative support services within the moving industry. Swiss Colony Retail Brands Senior

Bilingual CustomerService Representative

The Home Depot

Dec 2021 - Dec 2022 (1 year 1 month)

In my previous role at Home Depot, I excelled in coordinating diverse installations across multiple departments, showcasing my exceptional organizational and problem-solving skills. Working remotely from my home, I managed complex projects with efficiency and precision, ensuring seamless operations and customer satisfaction. I also leveraged my bilingual proficiency in English and Spanish to handle calls and provide support to a diverse range of customers, enhancing the overall customer experience. This experience not only honed my communication and interpersonal skills but also allowed me to serve a broader customer base effectively.

B

Bilingual CustomerService Representative

Jan 2021 - Dec 2021 (1 year)

In my previous role as a Customer Service Representative at Great Health Works, I played a vital role in delivering exceptional support to our valued clientele. With a focus on efficiency and customer satisfaction, I seamlessly managed a range of tasks, including processing payments, facilitating new orders, educating customers about innovative products, and ensuring accurate updates to existing orders. By adeptly juggling these responsibilities, I contributed to fostering strong customer relationships and enhancing the overall experience with the company's offerings.

B

Best Buy PrimarySupportAgent

Jan 2020 - Oct 2020 (10 months)

In my capacity as a member of Best Buy's Primary Support Department, I assumed a multifaceted role that involved engaging with customers from across the United States via live phone interactions. My responsibilities encompassed addressing diverse concerns, ranging from lost packages and price matching to cases involving stolen merchandise and finalizing sales transactions. Through adept communication and attentive listening, I skillfully navigated these conversations, consistently prioritizing swift issue resolution and delivering a seamless customer experience.

German Rodrigo Fernández de Quevedo

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German's behavioral traits
German's likely patterns of behavior, thought, values, and emotion. Based on the HEXACO model, OCP instrument, and Torre’s own research.