Bola Azab

G

Sales Team Lead

GoSupport

Mar 2025 - Current (1 year 8 months)

• Lead and motivate the sales team to achieve target and KPIs • Set clear sales goals and create action plans to reach them

Operations Shift Manager (Call Centre)

DSPro

Nov 2023 - Mar 2025 (1 year 5 months)

• Supervise and support agents during shifts, ensuring optimal performance and adherence to service standards.
• Update service quality process flows according to changes in standards and certifications.
• Utilized Airtable for tracking operational metrics and enhancing team collaboration, drawing on my familiarity with various AI tools and CRM systems that streamline processes.
• Leveraged insights from my hands-on experience in business assistance, gained through involvement in various ventures such as cafes, photography labs, and beauty shops, to foster a supportive and efficient work environment. Additionally, my role involved significant sales-driven activities, including identifying new opportunities through inbound and

N

English Language Teacher (ESL)

Nile UnionAcademy

Aug 2021 - Sep 2022 (1 year 2 months)

• Teach English language skills to non-native speakers, including reading, writing, speaking, and listening. • Develop and implement lesson plans that align with the curriculum and meet the needs of individual students.

V

Technical Support Agent

Vodafone U.K

Jul 2020 - Jul 2021 (1 year 1 month)

• Troubleshot and identified technical problems, ensuring timely resolution to enhance customer satisfaction.
• Researched, diagnosed, and resolved technical issues, utilizing a strong understanding of customer needs and pain points.
• Installed, configured, and maintained hardware and software, applying strategic communication skills to effectively assist users.
• Created and maintained user accounts and passwords, leveraging Salesforce CRM daily to log interactions and update customer data, which strengthened my understanding of customer relationship management.
• Developed skills in prospecting and lead management through customer interactions, enhancing my ability to tailor solutions and anticipate client needs.

About

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Timeline

Résumé

Bola Azab

About

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Behavioral traits