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Blessing Ephraim
About
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Customer Support & Client Experience Specialist
Cyprus
Contact Blessing regarding:
work
Full-time jobs
Résumé
Jobs
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- CSocial Media ManagerCroftonFeb 2025 - Apr 2026 (1 year 3 months)• Managed brand presence across Facebook, Instagram, TikTok, and X.
• Planned and scheduled content aligned with brand awareness, marketing campaigns, and business objectives.
• Monitored audience engagement and social media performance to identify opportunities for organic growth.
• Collaborated with influencers and supported engagement campaigns aimed at increasing brand exposure and attracting potential customers.
• Coordinated content across multiple platforms while maintaining consistent brand communication - CFirst Time Deposit AgentCroftonJan 2023 - Feb 2025 (2 years 2 months)• Guided new clients through registration and verification processes, providing support throughout the onboarding journey.
• Educated clients on the company’s platform, services, security procedures, and relevant product features.
• Assisted clients with available payment methods and resolved deposit-related issues to support a smooth funding experience.
• Maintained regular communication and follow-ups with clients after onboarding to support continued engagement.
• Built positive client relationships through clear communication, timely assistance, and personalized support.
• Identified client concerns and escalated account, payment, and technical issues to the appropriate teams when necessary.
• Supported cli 
Customer Support AgentScentbirdDec 2020 - Dec 2021 (1 year 1 month)• Managed customer inquiries relating to products, orders, account concerns, and service issues through customer support channels.
• Resolved customer issues and conducted follow-ups to ensure concerns were properly addressed and customers received timely assistance.
• Maintained a 90%+ CSAT rate, demonstrating a consistent focus on customer satisfaction and service quality.
• Used Zendesk and CRM systems to manage customer information, document interactions, track issues, and maintain accurate support records.
• Provided detailed product information and personalized assistance to help customers make informed decisions.
• Handled customer concerns professionally while maintaining a calm, empathetic, and solution-foc- Customer Support AgentLuminAug 2020 - Nov 2020 (4 months)• Responded to customer inquiries through email and provided clear, accurate, and professional support.
• Investigated customer concerns and escalated unresolved or complex issues to the appropriate internal departments.
• Maintained a customer-focused approach when handling questions, complaints, and service-related concerns.
• Prioritized customer satisfaction by adapting communication style and providing appropriate solutions.
• Maintained accurate communication and follow-up throughout the resolution process - Collective SpecialistIDERADec 2019 - Aug 2020 (9 months)• Maintained and updated customer information to ensure accurate records and effective customer service.
• Collected customer feedback and communicated relevant information to appropriate internal stakeholders.
• Followed up with customers regarding payments and transactions through email and telephone communication.
• Maintained consistent customer communication to support timely resolution of payment and transaction-related matters.
• Handled customer information with attention to accuracy and detail.
Education
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- Master’s in Communication and Media StudiesCyprus International UniversityJan 2022 - Jan 2024 (2 years 1 month)
- BSc in Radio, TV and Film StudiesEastern Mediterranean UniversityJan 2013 - Jan 2018 (5 years 1 month)Honors in Radio, TV and Film Studies