Blessing Alana Project Manager, Community Manager

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Community Manager & Lead Generation Specialist

Orvalon Digital

Nov 2024 - Aug 2025 (10 months)

• Built and nurtured an online community of 1000+ active members in the first 3 months, driving engagement through targeted discussions, challenges, and polls. • Planned and hosted weekly virtual events, achieving 60% average participation and increasing member retention by 35%. • Developed and implemented a monthly engagement strategy, boosting content interaction by 45% across community channels. • Generated 20 high-quality leads per week (80 monthly), achieving a 20% closed-deal conversion rate and contributing directly to revenue growth. • Collaborated with marketing to align community activities with brand objectives, leading to a 15% increase in lead conversions from community initiatives.

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Community Manager & Lead Generation Specialist

Orvalon Digital

Nov 2024 - Aug 2025 (10 months)

• Built and nurtured an online community of 1000+ active members in the first 3 months, driving engagement through targeted discussions, challenges, and polls. • Planned and hosted weekly virtual events, achieving 60% average participation and increasing member retention by 35%. • Developed and implemented a monthly engagement strategy, boosting content interaction by 45% across community channels. • Generated 20 high-quality leads per week (80 monthly), achieving a 20% closed-deal conversion rate and contributing directly to revenue growth. • Collaborated with marketing to align community activities with brand objectives, leading to a 15% increase in lead conversions from community initiatives.

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Community Manager & Lead Generation Specialist

Orvalon Digital

Aug 2024 - Aug 2025 (1 year 1 month)

• Built and nurtured an online community of 1000+ active members in the first 3 months, driving engagement through targeted discussions, challenges, and polls. • Planned and hosted weekly virtual events, achieving 60% average participation and increasing member retention by 35%. • Developed and implemented a monthly engagement strategy, boosting content interaction by 45% across community channels. • Generated 20 high-quality leads per week (80 monthly), achieving a 20% closed-deal conversion rate and contributing directly to revenue growth. • Collaborated with marketing to align community activities with brand objectives, leading to a 15% increase in lead conversions from community initiatives.

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Administrative Virtual Assistant

PAF Associates Limited (Real Estate)

Feb 2023 - Jan 2025 (2 years)

• Optimized client workflow by managing calendars, scheduling an average of 15+ weekly meetings and property showings, and ensuring zero scheduling conflicts. • Coordinated 10+ real estate transactions monthly, tracking deadlines, preparing contracts, and ensuring documents were signed and submitted on time. • Improved email response time by filtering and prioritizing high-value inquiries, ensuring clients and stakeholders received timely communication. • Increased listing visibility by 50% by managing property postings on Zillow, MLS, and social media, leading to faster client inquiries. • Strengthened client relations by maintaining and updating CRM records, enabling more effective follow-ups and leading to a 25% increase in client r

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Customer Support Representative

PAF Associates Limited (Real Estate)

Oct 2021 - Jan 2023 (1 year 4 months)

• Managed 50+ daily inquiries from buyers, sellers, and tenants via phone, email, and live chat, maintaining a 95% first-contact resolution rate. • Provided technical support for clients navigating real estate platforms, troubleshooting login issues, property listing errors, and CRM access problems, reducing support escalations by 30%. • Improved response time by implementing a structured ticketing system and prioritizing high-urgency client concerns. • Assisted in scheduling 30+ property viewings per week, troubleshooting scheduling software issues and ensuring seamless coordination between clients and agents. • Trained new team members on CRM usage, troubleshooting common platform issues, and best practices for customer interactions,

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Sales Representative

NOVA Limited Company (Real Estate)

Jan 2021 - Sep 2021 (9 months)

• Increased property sales by 40% over 8 months by developing data-driven sales strategies and strengthening client relationships. • Negotiated and closed property deals ranging from $200K to $1.5M, contributing to a 15% increase in company revenue. • Led and mentored a team of 12+ sales agents, implementing performance-based incentives that improved team productivity by 30%. • Generated an average of 40+ qualified leads per month by optimizing CRM usage, enhancing follow-up processes, and leveraging referral networks. • Reduced sales cycle time by streamlining the client onboarding process and enhancing collaboration between sales and marketing teams.

Blessing Alana

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